Olga Lysenko Email & Phone Number

- Liaised between guests and hotel partners to resolve diverse complexity issues via phone and email on various topics such as additional travel advice, modifications, cancellation, relocation etc.- Delivered accurate, valid and complete information to customers via emails, chats and phone calls.- Investigated booking process details and contacted hotel suppliers in regard to reservations.- Ensured a high level of customer service and positive guest experience.- Provided relevant parties with necessary information (hotel suppliers, clients, management).- Made new hotel bookings by using the right tools and methods.- Participated in company events, projects, team meetings.

- Communicated directly with product distributors, customers, vendors.- Promptly responded to general client queries and handled any operational issues.- Followed up on any customer request and ensured the feedback is given in a timely manner.- Consistently improved customer satisfaction through expert resolution of conflicts, issues etc.- Provided support in organizing leadership seminars and incentive trips.- Performed written translations and interpreted at meetings.- Created and edited customer-related informative materials (internal policies and procedures, payout plan, promo offers, communication letters).- Established effective working relations with overseas teams and assisted with customer support for European and Russian markets.

- Provided customers and product consultants with quality assistance via phone, email, face-to-face.- Delivered professional and effective customer service at front desk.- Ensured high quality and consistency of answers given to client queries by the call-center team.- Improved quality of a self-service portal and knowledge base by making its content detailed, specific and relevant.- Contributed in resolving various complexity issues promptly and courteously.- Maintained effective working relations with logistics and marketing teams to increase customer service and satisfaction levels.- Translated documents and interpreted at seminars, international conferences.

- Provided general support in regard to administrative assistance, office management, correspondence, meeting organization, record keeping and filing, monitoring tasks.- Translated documents and interpreted at business meetings.

- Administered and coordinated international education and exchange programs.- Assisted operations and program administration within the Administrative Transfer Project (Ukraine - The Netherlands) MATRA Program: Master Education in General, Information and Finance Management for municipal officers.- Translated project documentation and website content.- Interpreted at workshops, presentations and during business trips.

Master'S Degree, Philology, Translation And Interpreting

Bachelor'S Degree, Philology, Translation And Interpreting

Education record