Olya Petrova Jackson Email & Phone Number

Austin, Tx, Us

San Francisco, Ca, Us

➤ Storytime App: Designing voice-first genAI-powered multimodal iOS app on React, lead the way from ideation and prototyping to high-fidelity designs & user testing (wip)➤ The Green Cart: Working with a food tech founder to redesign vendor onboarding process and merge custom Zendesk chatbot with Voiceflow. Using RAG to improve LLM-generated responses (wip)➤ Good Times App (gtAI): Designed a clickable prototype of an Al-assisted iOS app to help couples manage relationship conflict through speech incl. UX research, visual identity, user flows, bot's persona (prototype)➤ re-Pair: Worked with founders to advance the original concept for an AI-assisted web app offering peer-to-peer advice in home repair and maintenance. Designed prototype and notes for visual identity (poc)

Austin, Texas, Us

➤ Brought in as designer co-founder to launch new brand in food delivery marketplace to help company pivot from 50% profit loss due to Covid-19. Designed and build a digital marketplace 0-to-1. ➤ Built end-to-end chatbot experience to serve 1k users, automate delivery & push sales leading company to 120% growth MoM. Tuned conversations, designed new content & rich media weekly.➤ Designed product box, digital unboxing experience & a chatbot for the Future of Food track at SXSW to interact with 136K+ livestream viewers & VIPs, working with 30 stakeholders, in under 6 weeks.➤ Advocated for & built Zendesk-based chatbots to serve users. Designed landing pages, dashboards, product micro-sites. Built a QR-to-microsite labelling experience for the product line. ➤ Designed custom flows for waste reduction and order management systems. Designed & sourced 100% compostable packaging processes for catering program serving 300+ Austin startups

Menlo Park, Ca, Us

➤ Promoted to join the "curator" team to convert live chat to semi-automated chat - precursor to CAI. Helped develop character-based chatbots to test in beta with real-time clients. ➤ Templatized patterns for cluster-based styling. Worked with personas, tone of voice. Created sample conversations. Designed rich media. Iterated flows based on customer feedback and metrics i.e. NPS, CLV➤ Built an internal system of over 5K client profiles, scripts and rapid responses to collect insights and boost efficiency by 200%. ➤ Recorded findings to help identify & roll out 2 "specialty" sizing categories to serve 70% active users. Consistently ranked in the top 10 best-performing digital stylists out of 200+

➤ Launched brand of wearables in New York to explore future interfaces in clothing. Participated in NYFW and PFW with realtime interactive installations. Featured in 30+ publications i.e. Forbes, The Cut, Vice➤ Collaborated with 15+ interaction designers, 3d artists, photographers, filmmakers on brand & visual storytelling. Lead teams of creative coders to prototype interactive experiences in TouchDesigner & Kinect. ➤ Designed and built Shopify storefront with custom CSS and javascript working with a remote team of 3 engineers. Sold 200+ collectible garments ($600K+) DTC and at key retailers. ➤ Designed hybrid digital-to-physical atelier "appointment" experience bridging e-commerce and live retail for a 2.5-month-long solo solo art a show at New York's leading art gallery, Postmasters

Associate Of Arts And Sciences, Fashion & Communication Design

Ba, Modern Greek & Byzantine Philology