Olya Sergeeva Email & Phone Number

London, Gb

London Area, United Kingdom

London, England, United Kingdom

London

London, England, United Kingdom

- Fintuity is a UK based FinTech start-up- I was a co-founding team member and we grew from 3 people to 30+- Responsible for growth and strategy- And all internal operations across all teams reporting to the stakeholders- Leading operational processes, daily teams management- And trainings, customer services, agile collaborative work, Data Science team, platform and CRM improvements and more.- Coordinated customer deliverables and incorporated stakeholders and customers feedback into the product and built relevant dashboards- Meeting investors and supporting overall business expansion across all business lines.

London, Greater London, United Kingdom

London, United Kingdom

London, United Kingdom

- My role is to manage Quintessentially’s relationship with some of the corporate clients, ensuring high levels of satisfaction and loyalty- To work closely and support the Global Account Director in managing overall account performance through day to day communication of performance levels, opportunities, issues and risks- To act as primary point of contact and brand ambassador for the client and develop strong and lasting relationships with key client stakeholders and decision makers- To develop and hold up to date retention and commercial development plans for each account- To ensure that all contractual requirements, performance targets and SLAs are consistently met, and that the client feels that Quintessentially are delivering exceptional value - To ensure that account KPIs are measured and reviewed regularly with each active office, and that effective performance improvement plans are adopted to address any shortcomings

London, United Kingdom

My role is to provide a first class service to the London based Elite members working with a number of partner offices (in Moscow, Los Angeles, New York, Hong Kong etc.) and largest organisations worldwide, handling lifestyle and leisure related requests.

Russell Sq, 46 Judd St, London

My responsibilities were to develop relationships with HNWI who are interested in making business within music, art and film industries. My responsibilities for an independent record label involved face to face meetings with musicians, artists, their managers, club owners, record labels, music publishers and film producers.

International

Prepare summary on the basis of mass media review, translation of documents.Organising business meetings, events and developing relations with HNWI in the UK.Smart Internet Foundation The IDN gTLD .ДЕТИ that aims at enhancement of the quality of usage of the Internet by sustainable trusted Internet environment in Russia. We’ve been integrating high-quality amusing and educational content for kids backed by sound administrative procedures and solid technical levers ensuring safe navigation. I was working on making this domain an instrument to reach out to kids by creating a nationwide platform involving local communities and organizations operating for the benefit of kids on the regional and national levels.

Translation of correspondence, organisational work: conference calls, meetings and client appointments, travelling arrangements, documents preparation for an archivation, secretary work. Part time.

Professional Development, Scaling Excellence

Ma, Management, Culture And Policy

Bachelor Of Science - Exchange, Politics Of Asia

Bs, Double. 1 - International Relations And Politics; 2 - Communications, Media, Culture

A-Level., Politics, History, Drama, Russian

Music, Drama, Stage Speech

10 Years, Music