Olycia Wright Email & Phone Number

Customer and Employee-centric Service professional with a results-charged career delivering excellence in operational efficiency, staff performance improvement, customer service and satisfaction, and training and development. In my 14+ years of experience, I have always prided myself on my ability to rise to the challenge and exceed the goals of any project/program. I am highly effective at building productive partnerships and managing change. I utilize my strategic agility to articulate business strategy and meet customer service, staff performance, project, and operational goals/expectations. My exceptional qualifications include critical thinking, strong work ethics, and the ability to excel in fast-paced, high-pressure environments and manage multiple projects/functions with competing priorities. Experienced in managing high performing teams of up to 5 and motivating them to drive consistent personal and professional achievements, my record speaks for itself, developing strong interpersonal connections with my staff resulting in their promotions within the company. Some of my significant accomplishments have been: -A consistent record of fast-track promotions based on performance achievements, high-level integrity, grit, a solutions-focused mentality, and a customer-focused attitude. -Demonstrate strategy, vision, and leadership to my staff, prioritizing their training, mentorship, and development which helps them professionally while also improving operational efficiency and productivity. -Creating value for companies; I have successfully developed and implemented plans and reports to improve quality; utilized essential software to appropriately track and document data, identified and met critical KPIs, and excelled within a team-driven environment. -Demonstrate effectiveness in driving customer service and satisfaction through outstanding active listening and engagement, conflict resolution, and the ability to identify issues and communicate solutions. -Technically savvy and experienced working remotely in telecommuting and work-from-home environment. If you would like to discuss my experiences in more detail, please feel free to connect with me on LinkedIn, or email me directly: ✉ OLYWRI87@GMAIL.COM

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  Oshkosh North High School

  High School Diploma