Olympia D. Email & Phone Number

• Train the AI model to generate accurate responses, optimizing the user experience
• Review data against client principles and refine responses to improve AI capabilities
• Use project style guidelines to improve AI model accuracy and effectiveness
• Adapt to everchanging project guidelines and policies, ensuring productivity and accuracy
• Participate in peer review edits and offer guidance and feedback to enhance quality

Bonney Lake, Washington, United States

• Provide home organizing, moving organization, and housekeeping services for families and business professionals
• Consult, meet with, and lead clients through hands-on decluttering sessions and the organizing process
• Conduct market research to implement a marketing strategy and run marketing campaigns in Meta Business Suite
• Manage company finances, invoicing, contracts, and expenditures using QuickBooks
• Check HubSpot CRM daily to track client leads and pipeline, dashboards, and reports
• Created and track client projects and schedules through a detailed process in ClickUp

Seattle, Washington, United States

• Managed programs around customer enablement and onboarding of products and services
• Coordinated with internal departments to develop customer-focused modules, documentation,and content for NowSecure Academy
• Researched mobile cybersecurity topics and coordinated with SMEs to host monthly webinarspresented to customers
• Evaluated the effectiveness of programs via analytics and feedback mechanisms and maderecommendations for the optimal customer experience
• Pulled monthly and quarterly metrics and reports of customer engagement with self-serviceofferings and shared with company leadership
• Coached and managed direct report to achieve program and personal goals

Vienna, Virginia, United States

• Launched NowSecure Academy for mobile AppSec training for the community and customersusing Skilljar, a learning management system
• Collected requirements to create Salesforce dashboards to analyze NowSecure Academy metricsand user engagement
• Collected requirements to launch a Jira board for the team to track project
• Created new and updated Zendesk help desk articles for the Support team

Washington D.C. Metro Area

• Created new and updated existing job aids for the Judiciary Integrated Financial ManagementSystem at the Administrative Office of the U.S. Courts
• Built storyboard documents and drafted electronic learning modules screenshots and scriptsusing Adobe Captivate
• Collaborated with internal departments to coordinate QA review of training materials and postingto SharePoint sites
• Created and administered custom internal SharePoint sites and pages, managed permissions, andmaintained custom InfoPath forms
• Designed new system profile forms for implementation in the Ivanti ticketing system

Linthicum, Maryland, United States

• Gathered requirements and analyzed the needs of the target audience to produce clear andconcise end-user documentation, communications, and announcements
• Partnered with marketing departments and clinical professionals to produce content fornewsletters and prepared layout for publication in Adobe InDesign
• Introduced and recommended ways to incorporate accessibility standards into documentation
• Wrote and edited web content on the intranet using Sitecore

Columbia, Maryland, United States

• Facilitated task management and prioritization for all feedback and site operations andmaintenance requests
• Managed the Jira ticketing system and digital project request form
• Served as technical point of contact for digital projects and provided project managementsupport for digital technology initiatives
• Supervised contractors to ensure alignment with strategic goals and priorities and led stand-upcalls
• Managed system domain name purchases and renewals
• Wrote technical documentation and distributed reference materials

Washington D.C. Metro Area

• Responsible for updating the content of the federal governmentand its independent agencies on a daily basis for the Federal andFederal Regional Yellow Book and online products
• Created the front matter for the Federal and Federal Regional YellowBook and review preliminary and final pages
• Managed a team of content managers
• Trained, mentored, and guided other content managers on my team
• Composed reports of the team’s accomplishments and progress

Master Of Science - Ms

Master' S Certificate

Ba