Olympia D. Email & Phone Number

• Train the AI model to generate accurate responses, optimizing the user experience• Review data against client principles and refine responses to improve AI capabilities• Use project style guidelines to improve AI model accuracy and effectiveness• Adapt to everchanging project guidelines and policies, ensuring productivity and accuracy• Participate in peer review edits and offer guidance and feedback to enhance quality

Bonney Lake, Washington, United States

• Provide home organizing, moving organization, and housekeeping services for families and business professionals• Consult, meet with, and lead clients through hands-on decluttering sessions and the organizing process• Conduct market research to implement a marketing strategy and run marketing campaigns in Meta Business Suite• Manage company finances, invoicing, contracts, and expenditures using QuickBooks• Check HubSpot CRM daily to track client leads and pipeline, dashboards, and reports• Created and track client projects and schedules through a detailed process in ClickUp• Create content and share decluttering and organizing tips with the community and followers on social media channels

Seattle, Washington, United States

• Managed programs around customer enablement and onboarding of products and services• Coordinated with internal departments to develop customer-focused modules, documentation,and content for NowSecure Academy• Researched mobile cybersecurity topics and coordinated with SMEs to host monthly webinarspresented to customers• Evaluated the effectiveness of programs via analytics and feedback mechanisms and maderecommendations for the optimal customer experience• Pulled monthly and quarterly metrics and reports of customer engagement with self-serviceofferings and shared with company leadership• Coached and managed direct report to achieve program and personal goals• Managed team and project-related Confluence pages

Vienna, Virginia, United States

• Launched NowSecure Academy for mobile AppSec training for the community and customersusing Skilljar, a learning management system• Collected requirements to create Salesforce dashboards to analyze NowSecure Academy metricsand user engagement• Collected requirements to launch a Jira board for the team to track project• Created new and updated Zendesk help desk articles for the Support team

Washington D.C. Metro Area

• Created new and updated existing job aids for the Judiciary Integrated Financial ManagementSystem at the Administrative Office of the U.S. Courts• Built storyboard documents and drafted electronic learning modules screenshots and scriptsusing Adobe Captivate• Collaborated with internal departments to coordinate QA review of training materials and postingto SharePoint sites• Created and administered custom internal SharePoint sites and pages, managed permissions, andmaintained custom InfoPath forms• Designed new system profile forms for implementation in the Ivanti ticketing system

Linthicum, Maryland, United States

• Gathered requirements and analyzed the needs of the target audience to produce clear andconcise end-user documentation, communications, and announcements• Partnered with marketing departments and clinical professionals to produce content fornewsletters and prepared layout for publication in Adobe InDesign• Introduced and recommended ways to incorporate accessibility standards into documentation• Wrote and edited web content on the intranet using Sitecore

Columbia, Maryland, United States

• Facilitated task management and prioritization for all feedback and site operations andmaintenance requests• Managed the Jira ticketing system and digital project request form• Served as technical point of contact for digital projects and provided project managementsupport for digital technology initiatives• Supervised contractors to ensure alignment with strategic goals and priorities and led stand-upcalls• Managed system domain name purchases and renewals• Wrote technical documentation and distributed reference materials• Oversaw and conducted technical training as part of onboarding new associates and SharePointusers• Researched and uploaded content to MedStar Health WordPress sites and SharePoint intranetsites

Washington D.C. Metro Area

● Responsible for updating the content of the federal governmentand its independent agencies on a daily basis for the Federal andFederal Regional Yellow Book and online products● Created the front matter for the Federal and Federal Regional YellowBook and review preliminary and final pages● Managed a team of content managers● Trained, mentored, and guided other content managers on my team● Composed reports of the team’s accomplishments and progress

Master Of Science - Ms

Master' S Certificate

Ba