Olyvia Smith Email & Phone Number

Maryland, United States

Maryland, United States

CREATED AN UPLIFTING EXPERIENCE FOR CUSTOMERS AND PARTNERS: Offered enthusiastic greeting to incoming customers. Engaged with customers over drink decisions and orders at front register and drive-thru window. Input orders through register system. Handled cash/card transactions through register. Prepared and served cafe items. Crafted and served coffee and tea beverages. Cleaned work areas and equipment. Adhered to team plays and offered support when possible. Checked in with Cafe customers. Ensured clean and welcoming environment for all. OPENED STORE AND PREPARED FOR SHIFT TRANSITION: Set register tills, counted safe, reviewed inventory, determined most efficient work play for available baristas and skill sets. Deployed barista partners for best work flow, training opportunities, and breaks according to day part. Completed various production tasks in order to stock store for following shift. Handled refunds, customer complaints and resolutions, maintaining 50-second or less window time for drive thru customers. CLOSED STORE AND PREPARED FOR OPENERS: Utilized teamwork and communication to assign closing tasks. Multitasked to provide engaged customer connections while efficiently breaking down bar areas. Used good judgment and time management to expedite closing tasks. Checked dates for expired products. Replaced expired products. Collected and placed products for easy preparation in the morning. Swept and mopped Cafe, bathroom, and Front/Back of House. Sanitized stations and all dishes. Restocked supplies.CLEAR COMMUNICATION TO/BETWEEN STORE MANAGER AND PARTNERS: Understood company policy and store expectations and implemented accountability amongst partners with various life experiences and developing world views. Dialogued with store manager regarding partner performance and morale, store goals, customer connections, and workflow patterns.

Maryland, United States

TAUGHT ENGLISH TO CHINESE CHILDREN, AGES 3-12 YEARS: Managed scheduling by providing open booking opportunities for students with 12 hour time difference. Acquired certifications through program to teach multiple skill levels. Gauged student participation and skills in order to assign proper entry level to program. Modified curriculum to reach student level. Optimized class time to properly address lacking skills and fully cover key concepts. FACILITATEd POSITIVE LEARNING ENVIRONMENT: Utilized props, and other visual aids to supplement verbal instruction and engage students. Implemented correction and encouragement tailored to student’s needs. Provided feedback on student performance to parents and other teachers.

Cleveland, Tennessee

ASSISTED LICENSED PHARMACIST BY CONTRIBUTING EXCELLENT SERVICE WITHIN HIGH-VOLUME RETAIL ENVIRONMENT: Completed tasks regarding a daily average of 500-600 prescriptions. Triaged prescriptions through data entry, fill dates allowances, refill requests, drug interactions, and insurance claims. Conducted prescription transfers to and from outside pharmacies. Scribed prescriptions called in by prescriber’s office or left on voicemail for approval by pharmacist. Produced prescriptions through proper medication collection, pill counting, and packaging for verification by Pharmacist. Dispensed prescriptions at register and drive-thru. Processed Medicare, Medicaid, and other Insurance claims.EXHIBITED OUTSTANDING CUSTOMER SERVICE: Established trusting relationships with patients face-to-face and over the phone. Communicated with Insurance on behalf of patients to clarify payment options and obtain vacation/lost medication overrides. Contacted prescribers on behalf of patients to seek clarity and eliminate confusion regarding prescription. Ensured patient refills were up to date and on time through computer program’s ReadyFill function. Reduced patient trips to pharmacy by encouraging participation in ScriptSync program. Educated patients on company’s reward program, ExtraCare, in order to provide monetary savings for patients. Applied manufacture coupons to brand medications to lower prescription costs. SPECIALIZED IN INVENTORY MANAGEMENT: Executed monthly inventory rotation and returned expired stock. Pulled and returned medication eligible for manufacturer recalls. Processed damaged medication through company’s StrongPak program. Checked in SPAR orders received from CVS Specialty Pharmacy by confirming patient, relabeling, and repackaging for verification by Pharmacist. Restocked delivered brand medications.

PREPARED TRUCK FOR ROUTES/EVENTS: Restocked ice, flavors, cups, spoons, napkins, and merchandise. Balanced cash drawer. Ensured proper gas level for travel. Maintained cleanliness of inside/outside of truck. Returned truck and logged cash sales. SERVED KONA ICE TO COMMUNITY WITH EXCELLENT CUSTOMER SERVICE: Drove Kona truck on neighborhood routes and to event destination. Maintained no-accident driving record. Observed neighborhood community to safely stop for approaching customers. Drove to surrounding cities/states for community events, private parties, school field days, and work events. Enforced line structure for crowds during large events. Established workflow to properly serve/instruct customers and keep supplies fully loaded. Quickly computed pricing based on cup size and quantity. Handled cash and card payments, utilized Square (POS).

MANNED FRONT DESK DURING CHECK-IN AND CHECK-OUT SHIFTS WITH GREAT HOSPITALITY: Served as first point of contact to welcome arriving and sendoff departing guests. Checked availability and cleanliness of rooms for arriving guests. Ensured guests were out of rooms by check-out time. Fielded conflicts regarding customer dissatisfaction with rooms. Maintained room availability and booking with OPERA program. Answered phones to receive booking information and answer customer inquiries. Conducted calls to verify guest and payment information. Obtained payment information over the phone and in person. Applied Tax Exemption and Special Rates Discounts. Scheduled large event room blocks. Scheduled Conference Room availability. Settled room accounts and cash drawer. ASSISTED IN HOUSEKEEPING: Designated rooms/floors according to available housekeepers. Determined clean/dirty rooms and service required. Assisted in laundry duties: washing/drying/folding bedding and towels, when necessary. Accommodated early arrivals with determined clean room, when available. Logged room switches and damages.