Olyvia Dean Email & Phone Number

Ypsilanti, MI, US

Toronto, ON, CA

Identify gaps and lead the design, strategy, and implementation of CIO engagement, tools, processes, and trainings to advance business and customer outcomes of key deliverablesLiaise, communicate, and gain alignment with senior leaders across CIO/O&T to ensure effective collaboration on Change Program and BAU prioritiesProvide strategic support and thought.

Toronto, ON, CA

Manage team of experienced program managers and oversee monthly reporting on wins, misses, budget tracking, and delivery metrics.Partner with fellow members of CTO Leadership Team to develop organization strategy, drive department goals, and streamline internal processes.Developed improved onboarding processes for acquisition employees and oversaw.

Toronto, ON, CA

Facilitated scrum ceremonies for cross-departmental team of 16.Partnered with other Scrum Masters and Agile Coaches to advocate for Agile adoption across Tax and Accounting business unit.Presented team progress and future goals to senior management, including members of C-suite.Provided guidance and insight to business and development teams looking to.

Toronto, ON, CA

Oversaw project to onboard over 100,000 individual customer accounts to comply with IRS standardsManaged new and maintenance software development projects Onvio and CS Professional Suite.Performed quality assurance testing and documentation for production software.Collaborated with User Experience Designers on prototypes for new software.

Toronto, ON, CA

Managed 5 projects to substantially enhance and update back-office systems to allow for increased flexibility and customer satisfaction.Gathered requirements from business stakeholders and coordinating User Acceptance Testing.Performed quality assurance testing and documented use cases for new features.

Toronto, ON, CA

WebEx instructor for Web Services TutorialEvaluating intern calls for Quality AssuranceResponding to escalations from customersAdministration of Welcome Services ProgramDevelopment, maintenance, and improvement of department SharePoint sites

Toronto, ON, CA

Department lead for Web ServicesGuiding clients who are transitioning to cloud computing through web-based tutorialsImplementing new policies for internal processes related to Web ServicesProviding guidance to fellow representatives as Call FacilitatorSoliciting new Web Services clients for feedback on how to improve training and implementation.

Toronto, ON, CA

Assisting clients with questions or problems with software licensesAssisting Spanish-speaking firms with license renewals and/or concernsHelped customers renew their Thomson Reuters products by discussing renewal options. Performed Service Reception by routing customers throughout the company, leaving electronic messages and directing inbound faxesAssisted.

Los Angeles, California, US

Studying foundations of venture capital and other options for early stage fundingReviewing deal flow and making recommendations to Backstage Capital GPs on pre-seed and seed round investment opportunities

Ann Arbor, Michigan, US

Developed customer service skills by serving guests at catered events Independently organized buffet service for events of up to 75 guests

Ann Arbor, Michigan, US

Assisted faculty and students in reserving audio/visual equipment using web-based checkout program Tested equipment and demonstrated use of equipment to faculty and students

Ann Arbor, Michigan, US

Synthesized simple proteins Performed metal-protein linkages to assess hydrogen storage capability