experience in IT technical support.worked with prominent client,one of the largest bank in the United States of America . proficient in using ticketing tools like service-now. in-depth knowledge of Service -now, including dashboard and report creation. Skilled in using VDI , Enclave , and jump servers. Familiar with Remote tools like SCCM and Citricx Director. proficient in using Mainframe software like Bluezone , TSYS , Trust3000, FDR , Document Direct etc.. Extensive experience in resolving issues related with Microsoft applications like Outlook , Teams , intune apps , skpe, webex and overall Office 365.. Competent in Security applications like Cisco anyconnect VPN and RSA tokens etc.. Proficient in Active Directory tasks including Unlocking user account , changing teammates account passwordto look out for Domains , Roles , and workstation IDs etc.. Capable of trouble shooting laptops with its peripherals including Printers , branch check scanner and receipt printers.mouse, keyboard and headsets. etc.Devloped effective communication skill with US and UK clientseven in tough situation where teammates/clients are frustrated.