Supervision:• Managing a team of 4 Area Managers, 14 Franchises / Distributors and BDOs in Karachi• Responsible for all the sales & distribution related activities in the territory• To make periodic visits to the market and ensure stock availability in the entire territory along with constant increase in market penetration of Zong products• To review list of all potential outlets along with: Number of shops, coverage, financial strength, logistic strength, brands/clients, reputation etc., provided by GMs• To ensure that the channel partners stay abreast with all the developments in terms of SOP’s, Targets and Trade Promotions • Ensure that the Sales team is fully trained and equipped with company product Operational:• Develop an atmosphere which is fit for healthy business relations with all franchises, distributors and trade. • Ensure timely payment of sale incentives to all regional sales team.• To ensure that all Franchises and retailers in all regions follow the SIM prices and margins in the entire sales channel e.g. Prices from Distributor to Sub Distributor & from Sub distributors to Retailers. • To ensure that the latest POS materials are properly placed in outlets at all times • To ensure that the channel partners follow Company’s Rule, Policies and Procedures at all times including acquisition of real customers, proper use and management of customers NIC.• Attend to channel partners for their commission, payout and legal issues and queries to their utmost satisfactionIdentifying issues & problems:• Identification of various issues faced by the franchise & retail channels in the territory, and communicating them to the RD or relevant department.• Focus on individual franchises, support them in their issues and push them to achieve their individual target.Trade Marketing:• Coordinate with the Trade Marketing team regarding BTL activities, trade promotions, business development and special events in the territory.

Sales:Concentrate on revenue growth from 3G, 4G sales including handset sales by deploying new smartphone shops and enhance the quality of existing retailers/smartphone shopsTo ensure quality of gross adds, 3G/4G gross addsTo ensure Channel Expansion (SIM Selling, ML, VAS, MNP, MBB, ECATs, Postpaid) by identification of high potential areas within the gridEnsure that timely purchase orders are placed by Franchises to ensure availability of stock at all times Customer Services:Handle end to end Complaint Management, CSI Monitoring, Quality Assurance and customer experience management at Franchise.Visibility:Coordinate for trade marketing activities regarding Brand Visibility, BTL activities, trade promotions, Market Splash, Company Product visibility, channel awareness, business development and special events in the territoryPlanning:Identify un-tapped areas in the assigned territory and guide teams to increase retail penetration. Guide BDOs in planning sales routesPrepare and submit sales forecast for Sims, scratch cards, Mini load & Recharge on daily / weekly / monthly / basis for effective sales planningPlan with Regional Sales Head localized sales promos in areas of low sales performance and low network utilizationTeam Management & Supervision:Ensure that staff and retailers are fully trained and equipped with company product knowledgeTo make periodic visits to the market and ensure stock availability in the entire territoryTo ensure that the channel partners stay abreast with all the developments in terms of SOP’s, discipline, Targets and Trade PromotionsMerchandising:Responsible for availability of POS material at the outletsBusiness Development:Coordinate with the Marketing and Channel teams regarding BTL activities, trade promotions, business development and special events in the grid

- Responsible for Services at Franchise and Easy Shops- Responsible for Sales Target achievement of Financial Services, Handsets and GSM at Easy Shops- Responsible for Easy Shop enablement- Responsible to Motivate Business Partner and Easy shop staff to achieve service and sales targets- To ensure Easy Shop Profitability on monthly basis- To ensure visibility on service and sales performance to Business Partner and S&D- To evaluate training needs and to arrange training of staff at franchise and Easy Shops outlet- Monitor and improve franchise and easy shop performance on service measures i.e. customer satisfaction, net promoter score, first contact resolution- Ensure prompt customer complaint management and end-to-end resolution- To monitor Ambiance, Product Knowledge, Upselling and Staff Courtesy during visits at Franchises and Easy Shops

-To manage assigned portfolio of Corporate Clients-To achieve profitable sales revenue to an agreed target for a sales territory and/or portfolio of clients.-Churn and Sales Management-To negotiate & account manage commercial agreements with top accounts of corporate segment-Provide superior personalized services and strategies to corporate clients-Remain current on all products, services, systems, and advances made in the market place-To contribute to overall team churn and revenue targets

- Proactively develop customer relationships by maintaining contact at an appropriate level- Contributing to the ongoing development and improvement of the customer experience- Quality management- look for means of improving as well as promoting quality- Churn Management- Complaint Management- Improving and developing processes- Provide first line support to both External/Internal Customers

- Ensuring customer service related activities are being done with in bench marked time.- Achieving the S&CS monthly revenue targets.- Do the suggestive selling to the visiting subscribers .- Ensuring top of the line customer relationship management.- Adhere to administration requirements and discipline at the S&CS.- Working as a team player in a harmonized manner.

- Maintaining their Retail operations- Promoting their Lubricants' Sale- Branding at Retail outlets

- Developed content for their Company's profile- Promoted Ace Travels and United Colors of Benetton (their sister companies) via online and offline marketing- Conducted research for marketing their brand in order to increase sale