Om Patel Email & Phone Number

Mississauga, Ontario, Canada

Brampton, Ontario, Canada

• Played a pivotal role as a member of the inaugural Associate team for the launch and operation of Canada's first automated sorting center for Amazon (YHM5), contributing to its successful launch.• Served as a launch away team trainer for the YHM6 site launch, supporting Amazon's expansion efforts by training new associates and ensuring smooth operations.• Held the position of Team Lead, overseeing the Outbound Department and logistics operations at the Amazon Facility, effectively managing a team of associates to achieve operational goals.• Honored as the Star Employee of Q2 2022, recognizing my exceptional performance and consistent delivery of outstanding results.• Received the Safety Employee of the Week title, underscoring my unwavering commitment to maintaining and promoting safety protocols within the workplace.

Mississauga, Ontario, Canada

• Resolved 50+ user tickets daily in Zendesk, efficiently managing tasks such as conference room setups, live events, and town halls, ensuring seamless operations.• Administered Active Directory (AD) and Azure Active Directory (AAD) for 1,000+ users, implementing Single Sign-On (SSO) for secure access, and utilized Lansweeper to manage and audit 35,000+ network assets.• Played a key role in deploying the initial batch of MACBooks, ensuring smooth integration with existing systems while actively contributing to e-waste initiatives.• Facilitated Microsoft Teams events and participated in Hatch Student Showcases, showcasing projects and networking with stakeholders.• Shadowed Security and Networking teams, gaining hands-on experience in IT infrastructure management and contributing to live projects for successful completion of organization-wide initiatives.• Contributed to testing for Microsoft Enterprise Co-pilot, expanding my understanding of enterprise-level IT solutions and troubleshooting software across various departments, including Civil, Architecture, Digital, IT, and Bridge.

Ahmedabad, Gujarat, India

• Monitored SIEM (Splunk) dashboards for security alerts, conducting initial triage of log analysis across firewalls, IDS/IPS, and endpoint protection systems, with escalation of incidents to ensure rapid response and containment.• Administered authentication systems for 1,000+ users, including Active Directory (AD) and Single Sign-On (SSO), to maintain secure access controls.• Integrated Palo Alto XDR to monitor and analyze threats across 600+ endpoints and networks, achieving a 40% reduction in incident response time.• Collaborated with IT infrastructure teams to implement effective containment measures, such as isolating compromised endpoints, and documented incidents for post-incident review, followed by continuous improvement training for associates.• Secured and managed the Salesforce SaaS platform, ensuring proper user access controls, secure configuration, and safe integration with other enterprise systems, while overseeing Azure IaaS services, including server management.

India

Taught the fundamentals of Computers, their hardware, and software, assembling the motherboard and cabinet to build a complete Computer.• Explained the usage of some basic software in Windows as MS Offices.• Working as a Volunteer in Girls Trust school, I learned to speak in large crowds confidently, verbal skills, and good experience of management.

Bachelor Of Applied Science - Basc, Information Science And Security, Distinction

Diploma Of Education, Information Technology, 4 Gpa - Distinction