Om Kashyap Email & Phone Number

Hyderabad, In

Ranchi, Jharkhand, India

Hyderabad, Telangana, India

1. Store Operations ManagementI supported daily store operations, including opening and closing procedures, food preparation, and maintaining high standards of safety and hygiene. I also assisted with inventory management, ensuring accurate stock levels and timely vendor coordination, while reducing wastage to optimize costs.2. Customer Service ExcellenceA core part of my role involved interacting with customers to ensure a positive dining experience. I handled customer queries, managed order fulfillment, and resolved complaints, contributing to overall customer satisfaction. I also became proficient in managing orders through delivery platforms like Swiggy and Zomato.3. Staff Supervision and TrainingI played an active role in staff management, including scheduling shifts, delegating tasks, and ensuring adherence to operational protocols. I assisted in onboarding and training new employees, focusing on maintaining team efficiency and fostering a collaborative work environment.4. Sales Reporting and AnalysisI was responsible for monitoring daily sales, generating reports, and analyzing performance trends. I gained experience in tracking key metrics and contributing to store profitability by implementing cost control measures, such as managing food costs and reducing wastage.5. Marketing and PromotionsI collaborated with the marketing team to execute in-store promotions and campaigns, aimed at increasing customer engagement and driving sales. I also helped promote loyalty programs and special offers to boost customer retention.6. Leadership DevelopmentThroughout my tenure, I honed my leadership and decision-making skills, learning to manage teams effectively during peak hours and challenging situations. I developed a deep understanding of restaurant operations, customer service excellence, and financial management, preparing me for future managerial roles.

Bengaluru, Karnataka, India

1. Guest Services and Front Office OperationsI assisted in handling guest check-ins and check-outs, managing reservations, and resolving guest inquiries. Ensuring a seamless and personalized experience for each guest was my primary focus, contributing to enhanced guest satisfaction and retention.2. Food & Beverage OperationsI supported the restaurant and room service teams by coordinating food orders, assisting with event setups, and ensuring service quality. Maintaining high standards of food safety and hygiene, I learned to work efficiently under pressure while ensuring guest satisfaction.3. Housekeeping and Room InspectionsI participated in the housekeeping department by conducting room inspections and ensuring that cleanliness and hygiene standards were consistently met. This included coordinating with housekeeping staff to manage workloads effectively during high occupancy periods.4. Event and Banquet CoordinationI assisted with the setup and execution of corporate events and banquets, learning the intricacies of event management. This included working closely with the events team to ensure timely and successful event execution, from preparation to guest interaction.5. Sales and MarketingMy responsibilities extended to assisting the sales and marketing teams by contributing to the promotion of hotel services, including room packages and dining promotions. I learned about customer engagement strategies and participated in client relationship management.6. Administrative Support and Data AnalysisI provided administrative support by helping analyze guest feedback and preparing performance reports. This gave me insight into how data-driven decision-making plays a crucial role in improving service quality and operational efficiency.

Bachelors Of Hotel Management, Hospitality Administration/Management, 8.3 Cgpa

Intermediate Of Commerce, 67%

Secondary Education, 77%