Senior Information Technology Engineer
CurrentLeadership roles throughout my career. Interviewing and hiring of new IT employees and managementI travel between our US offices and national conferences as neededHardware/Software ordering and implementation. Audit current technologies/licensing and monitor assets to stay in line with budgets.Launched Salesforce force for the company and assumed the role of Salesforce Admin for a period of time. During implementation, I worked in Jira and on scrum teams; releasing new versions of our SF environment daily, and weekly for approx 1 year until stable. We then focused on enhancing our SF environmentAdmin core corporate applications.Create and implement SLAs to ensure timely resolutions.Work with Office suite applications. File and Print server administration. DNS. VPN. Application installs. Windows Server administration, hardware, and security principles. Active Directory. File sharing and permissions, Performance monitoring, and disk administration. Server clustering. Web server administration. Admin multiple systems including Adobe Digital Publishing Suite/Creative Cloud, Google Apps Suite, OKTA, and Office 365.Strong written and verbal communication skills. Experience writing technical documentation and training materials.Day to Day management of EUS ticket queue, troubleshooting both Windows and MacsInventory Control, and Asset Management.Conduct daily monitoring of systems, Video conferencing Support, and other IT functions as necessary.Help lead a team of 5 to Support 2800 ends users using Windows and Mac's. Most have up to 4 peripheral devices each.Conduct R&D on new products, services, protocols, and standards in the support of systems software development.I take initiative to implement projects and work with IT management to maintain system operation policies.Backup for other IT departments as neededManage Onboarding and offboarding.Manage Global asset management
