Ruth O'Mahony Email & Phone Number

Altona Meadows, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Property Account Manager

Melbourne, Victoria, Australia

Working as a property claims consultant within the major events space. Handling all customer enquired relating to their property claim and completing all necessary follow ups. Engaging with multiple service provider's to ensure a smooth repair process. Reviewing of reports and making decisions on claim coverage in line with company policy and product PDS. Most recently completed a secondment assisting as an SME for new consultants, providing help and support as well as call listening and providing feedback.

Melbourne, Australia

Worked as a customer service call consultant for Medibank, assisting members with queries relating to general account maintenance, payments and claims enquiries and ensured all information and calls were handled in line with Medibank privacy rules and data protection laws. Worked to meet set KPI targets relating to NPS and first call resolution. This often involved handling member complaints and issues and ensuring we find a solution on the first call for the member.Participated in a remediation project, mainly doing data entry and correcting incorrect discounts on a large number of policies.I was so was involved in reviewing our team KPI scores. This involved reviewing some of my colleagues calls and survey responses and providing constructive feedback on how they could help to improve their NPS and reduce their repeat call volumes in order to meet their KPI targets.

London

Recently qualified and trained as a World Class crew member which includes training as a senior cabin crew member and being responsible for taking an aircraft out in charge if necessary.Part of the onboard management and leadership team during flights and responsibile for leading a cabin.Ensuring safety and security responsibilities are performed to the standard and are compliant with EASA and British Airways requirements.Deliver world-class service excellence in line with service standards and behaviours.To act as a role model to crew, colleagues and customers adhering to uniform standards.To build effective working relationships with colleagues and have the ability to work as one team.

Palm Beach Gardens, Florida

Worked to the highest of standards of hospitality in this five star country club in the states. Ensured all elite members and guests were treated in a professional yet friendly manner and that a solution was found to any issues they may have. Involved in the set up and break down for events on a weekly basis and ensured venue was set up to facilitate the correct number of members and guests.

Dublin

Developed a professional attitude within the work place due to the nature of work, acting as a brand ambassador for several major companies. Worked on various projects with varying responsibilities including product promotion, to customer stewardship for sporting events. Engaged with the public to create interest in the products through enthusiastic and friendly demeanour and 100% commitment to the task.

Cadíz

Assisted teachers in English and Social Science classes and was responsible for the preparation of activities and tasks for the students, which are both interesting and educational to help them improve their English and encourage interest in the subject. Taught students about the culture of English-speaking countries and help with school trips.

Ba Joint Honors, Spanish/German

Completing final year of a degree in in Spanish and German with modules including translation, grammar and literature.

Tsm Spanish/German, Spanish, German

Studied from first - third year in a degree in Spanish and German before transferring to Maynooth for final year. As part of the course, I.