Relocated support sales functions offshore with significant improvements to pre-install cancel rates Successful implementation of a multi-skilled environment with an increase in NPS, and revenue outcomesOutbound Dialler strategy to increase contact rate and to increase revenue and protect any revenue lossDelivering exceptional commercial results – lifting sales and revenues, reducing costs, growing profitsDoing things that have never been done before – catalyst for change and circuit breaker. Breaks down barriers & brings people together on the ‘how’Drive and tenacity – holding people accountable, setting high expectations and managing performanceHighly strategic and action oriented – creating strategic initiatives and leading changeInspiring & contagious leadership – bringing together diverse individuals and building bold courageous teamsAuthentic, optimistic – fun to work with, inclusive, leverages people’s differences to solve the hard issues