Omair Anwer Email & Phone Number

Punjab, Pakistan

Islāmābād, Pakistan

- Tech Support for network (Telco) issues clients may face (Calls, Voice, Data, Number Portability, Activation, VAS features, etc.,)- Ensure adherence to organisational (SLOs) by continuously improving communication, SOPs, resolution of problems to avoid incidents of similar nature- Facilitate platform on-boarding journey and identify technical.

Pakistan

- Define, build and manage the interactions of customer solution & success managers with all internal & external customers.- Play a key role in cultivating relationships with executive stakeholders, executing on expansion opportunities that drive meaningful revenue growth for the company.- Build and define the Customer success & Account management.

• Understanding of Customer specific solution both functional and non-functional aspects
• SPOC for the customer for understanding or modification about implemented system
• SPOC for internal teams for customer specific information
• Help support teams for customer related issues (where Required)
• Responsible for designing technical presentations and diagrams for pre-sales phase for the assigned customer
• Prepare Technical documentation for Change requests and deliveries related to Customer

- Managing Cloud Infrastructure of applications over AWS, SAAS solutions etc.- Ansible/Tortoise SVN for Packages and services deployment- Xtraback, database partitioning & optimisation for robust operation- Setup network, routing, network bonding to ensure reliability and accessibility- KVM, VMware's ESXi, deployment/management over HP/Sun Servers & AWS.

Wi-Tribe Pakistan, 8-M. M Alam Road, Blue Mall, Gulberg II, Lahore, Pakistan

My responsibilities in Wi-tribe include: - Daily monitoring of network health KPI’s for multiple networks (LHR & FSD) using iManagerM2000V200 & Wi-stats. KPI’s include link connectivity, connection sustainability, coverage, and capacity stats (NI and RF metrics).- Conducting Technical Site Surveys (TSS), Area Profiling and Clutter Verification..

Wi-Tribe Pakistan, 8-M. M Alam Road, Blue Mall, Gulberg II, Lahore, Pakistan

Awarded as the Star champion of the quarter for year 2011 & the Star Champion of the year for 2012.My responsibilities in Wi-tribe include: - Daily monitoring of network health KPI’s for multiple networks (LHR & FSD) using iManagerM2000V200 & Wi-stats. KPI’s include link connectivity, connection sustainability, coverage, and capacity stats (NI and RF.

-Responsible for complete software configuration change management- Work on Automation tools such Tortoise SVN to maintain server versioning- Monitor NOC alerts for network outages related to servers/DB and resolve them remotely- Server Administration (Linux/Solaris)- Monitoring/optimization of all KPI's related to the IVR (interactive Voice Response).

• Issue based Drive Tests with Motorola CPE-i 600, CPE-i 750 and USBw100 in camped and decamped modes to solve Customer problems such as decamping, Interference, LOS issues, etc.
• Installation, Commissioning, Fault Finding High Level Hardware and software support and Maintenance of Motorola WiMAX equipment.(Wi-tribe & Mobilink Pakistan)
• Daily monitoring of network health KPI through Maxzilla. KPI’s include link connectivity, connection sustainability, coverage, and capacity stats (NI and RF metrics).
• Work on EMS to monitor site activities and trouble shoot remotely; Commissioning and Bootstrapping of DAP to EMS.
• Traffic re-designing and QoS profile based capacity analysis for fixed WiMAX Network.

• Establish a complete structure/team for customer support for clients in UK, Poland etc.,
• Acceptance test scripts on UNIX environment before software delivery.
• Verification of table entries in MYSQL DATABASE through command line interface.
• Responsible for software quality assurance, support.of the ticketing system to monitor all outages to coordinate and resolve SOS.
• Experience in Central NOC to monitor all alarms and report/resolve site outages.

Master Of Business Administration - Mba, Marketing/Marketing Management, General, A+

Bsc, Telecommunication

Fsc, Pre-Engineering

Matric Sciences, Sciences