Omair L. Email & Phone Number

Burlington, Ontario, Canada

Hamilton, On

• Completed market research and competitive analysis of various barbershops in the local area• Developed a business website to provide clientele an online booking system and understanding of products/services offered• Created a marketing strategy to increase brand awareness to clientele through the use of social media tactics (i.e. Geotags & hashtags) and analytics (i.e. Facebook & Instagram Insights)

Toronto, Ontario, Canada

• First point of contact for Grants by Benevity support requests via Zendesk tickets• Helped reduce Zendesk request turnaround time by 50% from 48 hrs to 24 hours• Assisted with day to day operational tasks to ensure client issues were resolved in a timely manner• Reported system bugs and enhancements using Jira software platform• Completed QA testing for new Forms platform ensuring client application forms were free of bugs and submission errors

Burlington, Ontario, Canada

• Managed a client list of 35 school districts with 50 active projects per year• Established strong client relationships as the first point of contact to ensure effective care of client accounts while suggesting improvements to their current projects• Maintained a 90% Customer Satisfaction Score in Q1 and Q2 of 2018• Completed thorough QA testing to ensure client forms were user friendly and free of errors• Provided consultations, training on PowerSchool software and back end HTML & CSS support to ensure high levels of customer success with each project

Hamilton, On

• Worked with a team of up to 15 employees to achieve daily sales quotas and created marketing strategies for in-store promotions in order to improve our daily sales targets• Operated as sales team leader, involving training and managing other sales associates• Built strong customer relationships resulting in excellent customer loyalty• Organized and filed store reports, including shipping manifests, online customer orders and merchandising/price updates

Education record

Bachelor Of Arts (B.A.)

Business Studies Certificate