Omair M. Siddique Email & Phone Number

Dubai, United Arab Emirates

During Covid-19 Pandemic:• Troubleshoot issues with MOHAP software, flag critical software errors and identify the next steps to solve them while also being available and communicative with users throughout the process.• Implemented new technologies for the staff to work from home and provide training and remote support• Work with the users to accurately document issues and resolutions, and collaborate with the senior engineers or developers to solve complex technical problems.• Also provided technical support to the other town clinics and COVID medical camps situated within the City limit.• Provide on-call/remote after-work-hours support to ensure smooth services 24/7 at healthcare centres and hospitals.General Responsibilities: • Responding to client support requests.• Providing basic training on computer operation and management.• Also train users on newly installed technology.• Installing and upgrading operating systems and computer software.• Troubleshooting networking and connection issues.• Walk customers through installing applications and computer peripherals.• Address user tickets regarding hardware, software and networking.• Provide alternative pathways until the issue is resolved.• Respond and resolve the issues within SLA. • Manage and monitor all installed systems and infrastructure.

Karachi Division, Sindh, Pakistan

• Manage and monitor all installed systems and infrastructure. • Administering software and hardware-related issues of computer network systems. • Install, configure and maintain operating systems, application software and system management tools. • Provides onsite IT support to end users within the organization’s Microsoft computing environment in a timely and accurate fashion to ensure optimal workstation performance.• Responsible for providing remote assistance to regional offices.• Takes prompt action on all customer requests according to customer service standards.• Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.• Participate in the design of information and operational support systems.• CYBERNET (Pvt.) Ltd. & Multinet Pakistan (Pvt.) Ltd. (ISPs) NOC (L2, L3) Coordination regarding upper-level network and telephony issues. • ISMS/ISO process compliance, development and management, which includes change management, incident management and maintenance of IT stock inventory.

Karāchi, Sindh, Pakistan

• Providing support for fault tolerance, viruses, backup and hardware/software troubleshooting. • Technical Support for Windows Operating Systems. • Responsible for IT equipment purchasing and assets management. • Liaise with vendors and other IT personnel for deployment and problem resolution. • Video Editing via Sony Vegas 2011 software. • Set up and managed technical equipment for daily Workshops and Events.