Omais Khan Email and Phone Number

31 March 2024

Support corporate service desk operations to meet the service level agreements(SLA).Provide L1 customersupport and assistance, prioritising incidents based on service impact level.Provide basic troubleshooting, escalate accordingly to next tiersupport when required.Assign customer to respective service resolveteam.Provide technical support on corporate phone line and corporate fibre broadbandservices.Assists with software and operating system upgrades and track system licensing.Provides technical support (help desk) to users by troubleshooting problems related to network or platform performance.Documents procedures and troubleshooting procedures related to systems/networks software and hardware.Implements changes to infrastructure with the goal of enhancing performance.Delivering infrastructure services for local banks.Build & configure a serverConfigure and administer a network operating systemInstall and configure network protocolsProvide network administration

Deliver technical support operations to meet the service level agreements(SLA).Provide L1.5 end usersupport via ticketing system, emails, and walk-ins.Provide hardware troubleshooting, escalating accordingly to vendor support when required.Provide technical assistance that includes login issues, windows app issues, VPN, network printer, blue screen, BitLocker,Windows temp profiles, and disk space issues.Assist users in enrolling on authenticator apps, Intune Comp Portal, OneDrive.Perform OS imaging and deployment for onboarding, and sanitization of hardware for offboarding.Maintain inventory list of active devices.

Managing sales and marketing for gym brandingTraining clients whom signed up using my fitness knowledge