• Coordinated program for the Google Horizontal Assistant Quality team (Postmortem), overseeing and tracking of major production failures, incident reports and escalations.• Monitored new incidents, determined root cause, tracked progress on postmortems, worked with engineers to prepare documents for review sessions, and assured there is an action plan to mitigate future risks.• Assisted in program effectiveness evaluation, identified areas for improvement. Successfully reduced incident investigation time by up to 3 weeks (compared to the previous 2 months) and achieved 99% of meeting SLO (Service Level Objective) for mitigating future risks.• Collaborated with stakeholders to gather requirements and worked closely with engineers to ensure the fulfillment of all requirements.• Analyzed signals (e.g. users’ feedback and production bugs) for device intelligent team to pinpoint the root cause and route issue to the appropriate team/engineer.

• Supervise a team of 25 employees, coordinating their weekly schedule and evaluating job efficiency. • Support the Branch Principals by coordinating all projects and operations for 3 different branches serving 4 000 students.• Responsible for launching a new CRM system and teaching platform for North California branches. Created a PRD (Product Requirements Document). • Collaborate with a development team, created feature requests, participated at the triage meetings. • Work closely with the development team as a beta tester, created tickets and followed up the bugs in the bug tracking system. • Assist RSM North California Administration with planning and coordination of projects for 2021/22 RSM school year.

• Interacted with key clients to gather information; helped in solving problems related to tax & finance planning, developing financial models that resulted in a 30% annual increase in revenues and customer base• Collected and interpreted data to perform analysis on market, economic and political events in order to develop marketing solutions for the region• Built strategic relationships with business leaders and clients to help promote the bank's position in Central Asia • Compiled quarterly reports for the Head office

- Developed financial solutions for holdings and international companies operating in Kazakhstan- Worked with international tax advisors on AML and financial planning to accomplish clients goals - Built an agent network to strengthen bank’s position in Kazakhstan and Central Asia- Ensured optimization of internal business processes to improve the quality of customer service