-Establishes, implements, and communicates the strategic direction of the organizations operations division.-Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.-Collaborates with other divisions and departments to carry out organizations goals and objectives.-Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.-Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organizations business plan and vision.-Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.-Presents periodic performance reports and metrics to the chief executive officer and other leadership.-Maintains knowledge of emerging technologies and trends in operations management.-Identifies training needs and ensures proper training is developed and provided.-Design, implements several concurrent products in a highly condensed release period.-Oversee day-to-day company operations.-Design and implement process improvements across the company.-Collaborate with other departments to ensure their technologic success.-Manage and assist in the smooth and efficient flow of information.

-Liase with CEO and other senior executives to make decisions for operational activities and set strategic company goals.-Run and monitor the day-to-day of the business.-Design, evaluate, and maintain CRM system, and manage team responsible for the upkeep.-Regularly evaluate the efficiency of business procedures, and apply appropriate improvements to best benefit the company.-Review financial information, and adjust budgets to maintain and increase profitability.-Creation and maintenance of new product implementation and launch.-Manage relationships/agreements with external partners and vendors.-Evaluate overall company performance by analyzing, interpreting, and solutioning data and metrics.-Evaluate employee performance, and give regular reviews.-Creation and maintenance of financial records and reports.-Responsible for the creation and payment of agent commissions, agent debit balances, and advanced funding.-Acting systems expert in CRM (Administration123).-Ensuring adherence to key performance objectives to meet business and customer expectations.-Defining, implementing and revising operational policies and guidelines for the organization.

Good Oman Consulting (dba Good Oman Innovations) is a consultancy specializing in increasing departmental efficiency, offering solutions to operational issues, CRM set up and management, commissions set up/calculation/balancing, debit balance bookkeeping, and other business critical operations. With 6 years of experience in growing companies exponentially, Good Oman Consulting has a track record of producing extremely high level results. Our history of producing automated, efficient solutions have helped many companies decrease their operating costs while increasing efficiency.Foremost subject matter expert for the CRM "Administration123/Enrollment123" outside of the developers of the platform. Expertise in the setup, product setup, file automation, commission building and management, book reporting, and transaction routing and management. 5+ years experience in setting up and managing payment processors, transaction portals, gateways, and other services.Successes:**Increasing EBITDA of company by 1100% through offering innovative solutions to business issues.**Saving 70% IT spend by locating better vendors, and identifying overspends.**Creating an entirely custom Agent Commissions calculation and tracking/management tool.**Creating efficiency that allowed company to reassign 80% of a department due to automations.**Utilized software rollouts to increase profits 40% over a fiscal year.**Created custom tracking and management dashboard for P&L performance across an expansive holding company.**Innovated custom CRM solution that allowed a company to reallocate resources towards other goals.**Partnered with software vendors to offer custom solutions for their platforms.

• Led a team responsible for the formulation and upkeep of all departmental and business KPI dashboards.• Drove 325% revenue growth and 1318% EBITDA growth through product repricing, workforce retraining, and deployment of 11 new technology systems• Identified and implemented new programs and policies leading to efficiencies within departments.• Used trend data to create strategies to align collection efforts with the likelihood of collections, resulting in a 35% increase in our collections efforts.• Responsible for multiple departments seeing an increase in functionality while decreasing the total workforce by almost 25%.• Acting as a strategic consultant with regards to system design, implementation timeframe, project scope, necessary staffing, and budgeting for 18 entity companies.• Analyzed data sales trends to identify new sales verticles opportunities, and identify target audiences that were not previously considered.• Acting as lead technical consultant on all CRM systems implementations, projects, and procedures.• Created custom investor facing presentations aimed at generating additional funding or generating acquisition proposals.

• Assisted in forming and managing a holding company that comprised over 18 distinct entities across 6 domestic and 2 international offices.• Directed weekly and monthly update meetings between senior executives as a driver for high-level strategic planning.• Acting internal independent operational efficiency consultant.• The first person able to successfully pass commands between internal CRM and external software programs. Led to call center talk time decreasing over 40% by streamlining the member search and updating processes.• Negotiated with third party vendors to add new productivity software, and services that lowered company costs and increased company production.• Created key financial models and projections that directly led to multiple acquisition offerings for multiple companies within the holdings.• Regularly developed and applied dynamic solutions for critical issues on an ad hoc basis.• Responsible for critical ad hoc reporting for COO and CEO.

• Administered the CRM database platform. Ensured that data properly and accurately migrated between the company and the insurance carrier.• Created and maintained complex, live updating spreadsheets that served to track and present profit margins, financial projections, sales reporting, forecasting, and productivity reports. • Worked closely with the CSO, COO and CEO to help develop business strategies for growth as well as to decide if certain partnerships/mergers would be worthwhile.• Used both given and innovated tools to find $200,000 in potential lost profits between missing payments and system errors. Was the first person to catch and document a system glitch that caused people to stay active without payment.• Worked independently to create custom reports for company executives, and completed projects with little oversight.• Created live, complex dashboards for tracking different metrics for different departments. These dashboards used both live updating data, and static tables.• Innovated a database that detects customer accounts that were missing payments to help reclaim lost revenue. It’s use found accounts that had been active without payment for as long as 15 months.

• Researched and purchased all new workstations for new employees as they were onboarded. Set up new computers for use on the network.• Implemented help desk and asset management software to greatly increase the abilities of the IT team.• Researched and implemented new software to better address company needs as they were discovered.• Train and develop new IT professionals as the size of the company necessitates more.• Communicate with new asset procurement companies to forge a partnership to update and upgrade employee technology to increase productivity. Negotiate fixed pricing solutions based on several tiers of employee need.• Created and implemented server level fixes that have increased security compliance. Created security groups and policy• Instituted policies that greatly improved our level of HIPAA compliance.• Working with SQL DBE to create a true database to get complicated analytics and reports from the raw information gleaned from our CRM.• Implemented new IT policy to greatly improve the performance of employee workstations.• Successfully created custom reports for senior management that led to changes in both structure and strategy.• Continued to advise multiple departments on how to pull reports, metrics, KPIs, and provide Microsoft office support to employees as needed.• Performed audit that identified an error causing $20,000 in monthly losses, implemented a solution based on the audit that corrected the cause of the error.• Created many custom reports for senior level management for daily use.• Created new template websites for use by agencies as a sales tool for use by agent recruiting. Example webpages were used to show potential agents what their sales portal could look like and how they could customize them.• Corrected errors, and upkept the HTML, and created new assets for over 20 websites that we currently upkeep.

Provided excellent customer service while creating a rapport with each table. Managed a large section with many large tables while giving each personalized experiences. Performed opening, closing, and running duties as required. Assisted other employees as needed with their work. Trained new employees on the intricacies of the job, as well as taught them specific techniques to succeed in the position. Ensured that every order went out to the correct table during a shift, while maintaining a very busy workflow of 100+ orders.

Supervised employees ensuring that they surpass sales goals. Assisted employees on closing a Conducted opening and closing duties including daily register checks, ending sales numbers, safe deposits, morning bank drops, morning employee focus meetings, and creating daily quotas. Managed employee workflow, and assigned specific projects with deadlines for the employees to follow. Monitored hourly sales data, and adjusted employee focus towards departments that needed more attention. Assisted with interviewing prospective employees.

Provided excellent customer service while creating a rapport with each table. Managed a large section with many large tables while giving each personalized experiences. Performed opening, closing, and running duties as required. Assisted other employees as needed with their work. Trained new employees on the intricacies of the job, as well as taught them specific techniques to succeed in the position. Ensured that every order went out to the correct table during a shift, while maintaining a very busy workflow of 100+ orders.

Diagnosed and repaired computer issues from customers. Engaged customer to purchase services in order to optimize their computing experience. Repaired software and hardware issues that included full component swaps, component removal, virus removal, software issues, and storage migrations. Sold electronics to customers, with emphasis on the sale of protection plan services.