Omar Abdelshafy Email & Phone Number

Egypt

- Working primarily on T24 Core Banking System.- Acting as the second line of support for user and customer issues.- Provide advanced and highly efficient technical & functional support for all production applications.- Perform the daily technical support tasks and handle the raised tickets related to in-domain Apps to properly close them and reply to the customer and user issues.- Support with analyzing and diagnosing the technical problems in the supported applications in Production environment.- Being on-call out of working hours for urgent system problems.- Perform the required deployments and prepare the change requests related to in-domain apps to ensure deployments are done with no issues via performing the needed post production checks.- Troubleshoot and perform root cause analysis of all reported problems over the supported applicationsApply and test the fixes received from the vendor (Temenos) over test environment to ensure that issue is recovered.

Cairo, Egypt

-T24 Core Banking System Operator.-Maintaining Service Continuity: Test IT-Operations activities physically.-Enhance Application Availability: Ensuring that T24 Core Banking System is up and running.-Contribute in attaining an agile workspace. -Aligned with the bank’s transformation projects.-Release and Deployment of T24 Packs and Corrections from TEMENOS.-Responsible of End of Day, End of Week, End of Quarter and End of Year activities.

- Handling developers data using Microsoft Excel (Cleansing, Refinement, Extracting data, Delete unwanted data, using functions and methods on data, etc.)- Managing and editing the Brochures of developer’s projects and importing it to the Backend system- Making multiple reports and setting plans.