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Omar Mousa is listed as Customer Service Representative @ Lals Group | Banking, Retail Banking, Investment Banking at Lals Group, a company with 739 employees, based in Dubai, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Omar Mousa.
Omar Mousa previously worked as Customer Service Representative at Lals Group and Customer Service Associate at Vodafone. Omar Mousa holds Bachelor'S Degree, Law from Cairo University.
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At Lals Group, my extensive experience in customer service is instrumental in driving our commitment to excellence in client relations. My expertise in banking, honed over several years, ensures that every interaction with our clients is both informative and supportive.Having developed a keen understanding of both retail and investment banking, these competencies have been crucial in my role at Lals Group. Our team thrives on delivering service that not only meets but exceeds client expectations, fostering trust and efficiency that mirror the values of our distinguished company.
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A career timeline built from the work history available for this profile.
United Arab Emirates
- Consistently achieved high customer satisfaction ratings, such as 4.8/5 or higher on customer surveys- Resolved complex customer inquiries and issues efficiently, with a first call resolution rate of over 90%- Maintained an average call handling time below the company target of 5 minutes- Exceeded monthly sales targets for add-on products or services by.
Cairo, Egypt
- Implemented new training program for customer service representatives, resulting in a 15% increase in customer satisfaction scores over 2 years.- Spearheaded initiative to reduce first call resolution time by 20%, leading to higher customer retention and loyalty.- Analyzed customer feedback data to identify pain points, then developed and executed.
Cairo, Egypt
- Consistently achieved high customer satisfaction scores, with an average CSAT of 4.8 out of 5 across all customer interactions.- Demonstrated exemplary problem-solving skills, resolving complex customer issues efficiently and effectively, leading to a 20% reduction in escalated complaints.- Recognized for providing personalized, empathetic, and.
Other employees you can reach at lalsgroup.com. View company contacts for 739 employees →
John Antony
Colleague at Lals Group
Dubai, United Arab Emirates, United Arab Emirates
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JC
Jairus Christian Cañedo
Colleague at Lals Group
Dubai, United Arab Emirates, United Arab Emirates
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AR
Ashok Rajwani
Colleague at Lals Group
United Arab Emirates, United Arab Emirates
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SS
Sneha Shree
Colleague at Lals Group
Dubai, United Arab Emirates, United Arab Emirates
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RB
Rajesh Bhatia
Colleague at Lals Group
United Arab Emirates, United Arab Emirates
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MS
Mohammed Saud
Colleague at Lals Group
United Arab Emirates, United Arab Emirates
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AC
Anup Chathan Kumar
Colleague at Lals Group
Chinthamani Madurai, Tamil Nadu, India, India
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AB
Ahamed Basha
Colleague at Lals Group
Dammam, Eastern, Saudi Arabia, Saudi Arabia
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MK
Maureen Kangethe
Colleague at Lals Group
Dubai, Dubai, United Arab Emirates, United Arab Emirates
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JM
John Mendoza
Colleague at Lals Group
United Arab Emirates, United Arab Emirates
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Quick answers generated from the profile data available on this page.
Omar Mousa works for Lals Group.
Omar Mousa is listed as Customer Service Representative @ Lals Group | Banking, Retail Banking, Investment Banking at Lals Group.
Omar Mousa is based in Dubai, United Arab Emirates, United Arab Emirates while working with Lals Group.
Omar Mousa has worked for Lals Group, Vodafone, and Cib Egypt.
Omar Mousa's colleagues at Lals Group include John Antony, Jairus Christian Cañedo, Ashok Rajwani, Sneha Shree, and Rajesh Bhatia.
You can use AeroLeads to view verified contact signals for Omar Mousa at Lals Group, including work email, phone, and LinkedIn data when available.
Omar Mousa holds Bachelor'S Degree, Law from Cairo University.
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