-Serves as the main point of contact for investigating and resolving security-relatedissues-Investigates security breaches and any issues and virtually eliminates malware,persistent threats, and security breaches-Configures and maintains computer and hardware-Performs penetration testing-Assists in consulting with the business and operational infrastructure personnelregarding new and existing technologies

-Implements risk base OFAC monitoring practices using IP addresses and othertechnologically traceable indicators.-Reviews, detects, and stops suspicious ACH transactions and customer activityusing proprietary technology and risk management processes.-Modifies, updates, or deletes the client's credit report as the result of a disputereinvestigation utilizing e-Oscar.-Facilitates all contract instructor lead classes including communications withinstructor, material acquisition, and equipment setup.

-Maintained the highest level of service through dealing with customers in afriendly, efficient, and an attentive manner.-Provided assistance to customers with the claim filing process, includingapproving and denying claims via phone call.-Ensured compliance with all company policies, procedures, and practices.-Performed successful troubleshooting on customers’ products and providedaccurate and efficient resolutions.

● Managed the ordering and receipt of products, including submitting purchaserequisitions and acquiring bids● Prepared and generated weekly, monthly, quarterly, and annual reports for merchandise● Maintained and ordered inventory for the rate of sale● Ensured that associates were trained in current procedures● Identified low sale items and developed ways to drive sales

Signed all paperwork for merchandise upon department receival● Quarterly counted and logged inventory of all electronics, compared it to expected levels,and took note of discrepancies or missing stock● Supported companies sales goals by promoting value-added items such as extendedwarranties and device insurance● Helped customers choose electronic equipment and devices, such as mobile phones,televisions, game consoles, and computers● Executed cashier responsibilities within company policies and procedures