Silent investor for a virtual restuarant brand.

• Founded and grew a multinational digital solutions agency, leading a team of over 100 employees and overseeing diverse projects ranging from app, web, and game development to marketing animation, blockchain, AI, and enterprise solutions.• Executed contracts with a collective value exceeding $1M and provided strategic consultation to startups and SMEs, enabling them to raise over $300K in funding.• Leveraged my ServiceNow system administrator certification to drive the expansion of services, launching a new product line of ServiceNow solutions within 6 months.• Led cross-industry client consulting projects for ServiceNow implementations, working closely with stakeholders to define objectives and make strategic decisions.• Developed numerous workflows, automation, and scripts, streamlining service requests and reducing resolution times by an average of 40%. • Ensured the accuracy of the CMDB and CSDM by leveraging ServiceNow’s Discovery and Service Mapping tools. • Orchestrated several third-party integrations via IntegrationHub, REST, SOAP, and JDBC, expanding the capabilities of the ServiceNow platform and enhancing cross-system data exchange. • Implemented business rules, UI policies, client scripts, and data policies, resulting in a 30% increase in workflow efficiency. • Leveraged reporting, visual task boards, performance analytics, and dashboards to improve task management and visibility. • Managed knowledge resources efficiently using ServiceNow’s capabilities, reducing information-sharing time by an average of 50%. • Took the lead in managing service catalogs and service portal design, resulting in an average 40% improvement in user interactions and offerings.

Board member of a multinational non-profit foundation focused on providing healthcare and education opportunities to people in need in rural South Asia.

• Led the development and strategic direction of a mobile application used by over 50,000 users to book over 110,000 home health services, generating over USD2.6M in revenue in the first year.• Oversaw operations for over 20 mobile health units, each visiting 15 homes per day, ensuring timely and quality service delivery.• Developed robust processes to streamline operations, focusing on punctuality, customer service, progress tracking, and effective utilization of technology and team availability.• Led the development of a driver-side application, enabling efficient allocation of bookings, real-time tracking of drivers' locations, status updates for each booking, and additional payment features, facilitating smooth and hassle-free transactions during service delivery.• Leveraged data analytics to identify operational bottlenecks and drive data-driven solutions, resulting in increased utilization, productivity, and cost savings.• Mentored and empowered technical and non-technical teams to foster a culture of continuous improvement and excellence, resulting in high employee morale and reduced turnover.• Led fundraising endeavors involving non-governmental and governmental agencies.• Monitored performance and produced financial reports and projections.• Multitasked, taking on roles in customer service, operations, HR, marketing, finance, business development, product management, and strategy as needed.