- Evaluate the clients financial situation, as well as advise them on insurance, investments, savings and annuities.- Provide advice on pretty much anything a person or family might need in terms of financial services.

- Give technical support to the branches and partners on services destined to businesses- Keep the knowledge regarding the products, services and systems used in the network up to date - Detect recurrent problematics affecting user of the network and formulate recommendations at the higher level

- Promote electronic banking to entrepreneurs, in order to ensure their subscription (electronic transfer, internet banking, direct deposit, etc.);- Analyze and understand the needs of corporate clients to advise them about the best solution for digital services and products- Provide superior customer service, consistent and constant to all business customers (from small to big business)- Respond to internal calls from branches and other partners

- Prioritize what the client wants instead of what benefits us- Establish enduring relationships built on trust- Consistently provide extraordinary service, and then to aim higher- Creatively configure innovative solutions to challenges- Work as one with the team in order to deliver excellent service

- Establish a personal relationship with our customers, while creating a climate of trust and convincing them if necessary- Use active listening techniques to identify and anticipate customer needs- Promote and guide them from the range of financial products and services offered by the Bank- Use your negotiating skills to enter into agreements- Collaborate with different sectors to ensure customer satisfaction.- Perform various complex research to adequately respond to customer questions.- Making various operational and administrative activities more complex requiring a higher level of analysis

- Establish a personal relation and answer effectively the customer's questions;- Anticipate their needs and promote the appropriate financial products and services; - Transfer customers to the appropriate bank resources according to their needs; - Assist customers in their utilization of the bank technologies;- Give the customer a superior experience by resolving their complaints

Building of advertising standards and data base.- Research the data in prior reports- Cooperate with the research, statistics and programming department.- Enter the data into the database.

- Customer service- Surveys- Marketing

- Find clients and monitor their evolution- Identify the client needs- Provide Search Engine Marketing consulting services - Review and analyze web sites, research appropriate keywords- Research, analyze and monitored market trends and competitive environment.