Omar Alami Email & Phone Number

Tempe, Az, Us

Phoenix, Arizona, United States

Consult with ten Lincoln retailers across the Southwest on Parts and Service performance, identifying opportunities to grow fixed operations and improve client experience while ensuring compliance with company policies.Serve as the Net Promoter Score (NPS) Subject Matter Expert, implementing strategies to improve client satisfaction through streamlined operations, staff education, and follow-ups, resulting in the highest NPS score in the nation for my zone.Review and audit… Show more Consult with ten Lincoln retailers across the Southwest on Parts and Service performance, identifying opportunities to grow fixed operations and improve client experience while ensuring compliance with company policies.Serve as the Net Promoter Score (NPS) Subject Matter Expert, implementing strategies to improve client satisfaction through streamlined operations, staff education, and follow-ups, resulting in the highest NPS score in the nation for my zone.Review and audit Repair Orders to ensure accuracy and compliance, advising Service Advisors and Technicians on performance opportunities, upcoming programs, and system updates to enhance client satisfaction and operational efficiency.Leverage sales and negotiation expertise from previous roles to support retailers in optimizing service logistics and financial performance, driving seamless integration of sales and service strategies. Show less

Phoenix, Arizona, United States

Completed Ford’s extensive onboarding and advanced training programs, building negotiation and sales expertise. Managed $25 million in monthly vehicle allocations across a 7-state region and traveled throughout the Southwest, enhancing dealership sales performance and fostering strategic relationships.Collaborated with dealership management staff to analyze inventory and forecast sales, ensuring market demand was met and inventory turnover was optimized. This partnership resulted in… Show more Completed Ford’s extensive onboarding and advanced training programs, building negotiation and sales expertise. Managed $25 million in monthly vehicle allocations across a 7-state region and traveled throughout the Southwest, enhancing dealership sales performance and fostering strategic relationships.Collaborated with dealership management staff to analyze inventory and forecast sales, ensuring market demand was met and inventory turnover was optimized. This partnership resulted in tailored sales strategies that drove increased market penetration and profitability.Ensured compliance with Ford’s sales program requirements for 12 retailers monthly by presenting new programs, incentives, and strategies. Trained dealership teams to implement initiatives effectively, resulting in improved program adoption, retailer performance, and alignment with Ford’s standards. Show less

Greater Detroit Area

o Act as a host for The Henry Ford by greeting and welcoming all guestso Orients and assists guests in planning their dayo Sells tickets and packages to all guests o Promoted to Special Events, responsible for facilitating weddings and private eventso Received perfect performance reviews for the past 3 yearso Train new employees for basic and advanced responsibilities

Dearborn, Michigan, United States

• Researched market trends to refine the goals of the travel project.• Developed design prototypes for various web and mobile applications.

Romulus, Michigan, United States

• Worked with the Concessions department to create a long-term marketing strategy. • Completed logistics research to determine the effects the department has on the local area.