Omar Al Agha Email and Phone Number

Application Support: Providing technical support for card provisioning and issuance systems , troubleshooting system issues and resolving incidents , monitoring system performance and identifying potential problems , performing system maintenance and upgrades , and Configuring system parameters and settingsDatabase Management: Managing cardholder data and information , ensuring data integrity and accuracy , performing data backups and recovery and optimizing database performanceScripting: Developing and executing scripts for automation ,creating custom reports and analysisProblem Solving: Analyzing system issues and implementing solutions , identifying process improvement opportunitiesCustomer Support: Providing technical support to internal and external customers , resolving customer inquiries and complaint

Developed and implemented a comprehensive HRMS encompassing employee information management, recruitment and onboarding, time and attendance, payroll processing, performance management, training and development, benefits administration, and a self-service portal. Leveraged the system to generate in-depth reports and analytics on HR metrics and workforce trends.Developed a basic insurance application encompassing core functionalities such as policy management, customer onboarding, premium calculation, and claims processing. Implemented robust backend systems for data storage and retrieval, ensuring secure and efficient operations. Successfully integrated payment gateways for seamless premium collection. Conducted thorough testing to guarantee application stability and reliability.