Omar Al-Amad Email & Phone Number

Amman, Jordan

• Achieved a significant cost reduction from ~$100K to ~$15K by eliminating redundant resources.
• Led and mentored a high-performing DevOps team, fostering collaboration.
• Successfully hired and onboarded top-tier talent to drive project success.
• Designed and implemented a centralized pipeline, enhancing efficiency and reliability.
• Managed and optimized infrastructure for high availability and scalability.
• Provided solutions architecture guidance, aligning technology with business objectives.

Amman, Jordan

• Designed scalable architecture and implemented CI/CD pipelines to streamline development processes.
• Led DevOps strategies utilizing Docker and Kubernetes for efficient cloud management.
• Enhanced infrastructure monitoring and disaster recovery protocols to ensure system resilience.
• Managed CI/CD pipelines using GitLab CI/CD, optimizing deployment workflows.
• Provided comprehensive customer support and deployed environments across UAT, PROD, and DR stages.
• Automated deployment processes through scripting and Ansible integration, reducing manual intervention and errors.

Jordan, Amman

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.
• Provide in-depth knowledge and experience in one or more specialist technologies e.g. SITA ATI Cloud or Airport Management Solutions (AMS)/applications servers such as (Linux, Tomcat, Nginx, HAProx)
• Working as a Subject Matter Expert (SME) on specific products and solutions to organize the transition of L2/L3 support to internal team environment.
• When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications.