Ensure the Service Standards of Al Ain Zoo are maintained by mentoring the staff, recognising Staff and Management needs. Identifying Training requirements and work with HR to develop staff training program.Liaise with different department in the organization and HR.Assist New Emirati staff during their probation period. Identify training needs.Assist with creating development plans for Emirati staff and develop with HR.Establish and maintain a working relationship between staff, line managers and director.Identify the problems facing the Emirati Staff and try to find solutions.Provide the Teams with training and development opportunities to enhance themselves personally and professionally.

My main job is create and establish links with other entities:•Assist in developing and maintaining relationships with all local authorities.•Liaising with said local authorities when required.•Co-ordinate visa and Emirates ID processing employees.•Assist new starter process including organization of medical and visa processing.•Provide accurate advice to management with regards to legislation and process for visa application and advice any changes if happened.•Assist the HR for employees issues with other authorities.

•Check the Insurance authorization for the patients for Finance Dept for money collection.•Connect the patient with the admin.•Take clients complain and satisfied them.•Make schedule for Patient affairs Officers.•Serve the patient and solve their problems.•Analyze their compliance and share it with the right sections or department.•Make sure that the hospital customer service missions and visions are followed and achieve.

•Manage the civil defense team from Operation room in accidents and attend some of them.•Lead the team during the absense of the chife of the shifts.•Prepaer all attendes sheets for the center staff & Making Dameges Reports for the head courter.