Customer Service Representative | Billing, Sales, Technical Support & Retention. With extensive experience in customer service across multiple roles, I have developed a comprehensive skill set that includes billing expertise, sales acumen, technical support, and customer retention. My career spans the mobile phone industry, TV services, and home internet, allowing me to deliver exceptional customer experiences through effective communication and problem-solving.- Billing Expert & Sales Specialist (Mobile Phones): Successfully managed billing inquiries, resolved disputes, and provided tailored sales solutions to meet customer needs in the mobile phone sector. Demonstrated ability to upsell products and services, contributing to increased revenue and customer satisfaction.- Technical Support (TV & Home Internet Services): Delivered expert technical support for TV and internet services, troubleshooting issues to ensure swift resolution. Maintained a high level of customer satisfaction by providing clear, step-by-step guidance and proactive problem-solving.- Retention Specialist (TV & Internet Services): Focused on customer retention, handling escalations and offering customized solutions to retain subscribers. Implemented strategies to reduce churn and enhance customer loyalty, achieving a notable success rate in retaining high-risk accounts.