Landlord and Tenant Board• Responsible for the daily operations of the office and the hearing sites• Preparing standard Orders for Members • Proofreading of Members’ orders• Sending Requests to the Duty Member for their decision• Issuing orders for Members by email or mail

• Maintain organization policies and standards, prepare written reports for the board as well as advocacy programs, ensuring legislative regulations are followed.• Work in collaboration with staff, board, and community partners in developing performance goals and long-term operational plans as well as establish control and follow-up procedures for the Society to maximize operational efficiency.• Promote community awareness of the Society’s mission and goals by participating in… Show more • Maintain organization policies and standards, prepare written reports for the board as well as advocacy programs, ensuring legislative regulations are followed.• Work in collaboration with staff, board, and community partners in developing performance goals and long-term operational plans as well as establish control and follow-up procedures for the Society to maximize operational efficiency.• Promote community awareness of the Society’s mission and goals by participating in networking and community relations activities as well as working with key external stakeholder groups to build strong working relationships – Purchased next door land through crowd funding and support of the municipal government. • Work with the President to Fundraise/Fund development strategies of financial and budgetary plans to diversify the finances of the Society.• Facilitated the research, planning, development, implementation and evaluation of current programs and services and identified process improvements that will maximize output and minimize costs. Ensure programs and services work towards the vision and mission of the Society.• Administer the funds of the Society according to the budget approved by the funders as well as research other funding sources.• Oversee bookkeeping and work with the treasurer to ensure organization remains financially viable as well as assess risks to the Society’s financial security and growth.• Oversee staff in training, assist staff in individual skill development and establish and maintain a trusting, inclusive, and productive environment Show less

• Performed a variety of accounting activities, such as preparing between 10-20 check requests for reconciliation purpose, expense reports, purchase orders, and invoices a week and filing them accordingly.• Typed documents such as correspondence, drafts, memos, and emails, and prepared 12+ reports weekly, spreadsheets and presentations for management.• Supported the ministry’s administrative accountability framework by providing administrative, financial, program, human resources… Show more • Performed a variety of accounting activities, such as preparing between 10-20 check requests for reconciliation purpose, expense reports, purchase orders, and invoices a week and filing them accordingly.• Typed documents such as correspondence, drafts, memos, and emails, and prepared 12+ reports weekly, spreadsheets and presentations for management.• Supported the ministry’s administrative accountability framework by providing administrative, financial, program, human resources, training and information support to management and program/unit staff. • • • Coordinated schedules, appointments and meetings• Developed new inventory control system, managed expense reports, saved the division $500 per month on stationary items. Show less

• Responsible for triaging inquiries from the public. Interpreted workplace safety legislation to assign calls to appropriate areas of the Ministry.• Contributed to development of documentation on new Client Management System and provided training sessions to other government staff.• Developed material for in-house training on workplace safety awareness based on existing legislation.• Reviewed requests and delivered government certification to health & safety workplace… Show more • Responsible for triaging inquiries from the public. Interpreted workplace safety legislation to assign calls to appropriate areas of the Ministry.• Contributed to development of documentation on new Client Management System and provided training sessions to other government staff.• Developed material for in-house training on workplace safety awareness based on existing legislation.• Reviewed requests and delivered government certification to health & safety workplace committees. Show less

• Reviewed and assessed Freedom of Information (FOI) requests and delivered government data request by creating a detailed report.• Improved work time efficiency with official representatives by engaging in meetings, providing clear and concise responses and related information to official representatives of corporations (e.g. lawyers, employers, unions, stakeholders and research groups) regarding general and specific instances of compliance administered by the Division which also improved… Show more • Reviewed and assessed Freedom of Information (FOI) requests and delivered government data request by creating a detailed report.• Improved work time efficiency with official representatives by engaging in meetings, providing clear and concise responses and related information to official representatives of corporations (e.g. lawyers, employers, unions, stakeholders and research groups) regarding general and specific instances of compliance administered by the Division which also improved accuracy of information.• Implemented new data monitoring procedure by promptly analyzing requests, identifying deficiencies and initiating/conducting follow-up with external and internal stakeholders requesting clarification and additional information as required.• Made presentation to the Chief Prevention Officer and DMB of analyses such as trending request forecast, reports completion timelines, to understand the data needs and gaps to be able to produce ad hoc products and develop framework on future deliverables. Show less

• Receive and record receipt of shipped goods • Verify the orders received against the order form and ensure that the materials are in good condition• Notify the RO(Returning Officer) or the ARO(Assistant Returning Officer) of any missing or damaged goods• Inventory all election materials received from EC(Elections Canada) and various suppliers • Control distribution of office supplies and election materials• Order election materials and process requests for supplies through… Show more • Receive and record receipt of shipped goods • Verify the orders received against the order form and ensure that the materials are in good condition• Notify the RO(Returning Officer) or the ARO(Assistant Returning Officer) of any missing or damaged goods• Inventory all election materials received from EC(Elections Canada) and various suppliers • Control distribution of office supplies and election materials• Order election materials and process requests for supplies through the Supply Management System by Intranet (SMSi)• Submit orders to the RO or the ARO for approval• Control access to the storage room • Keep the storage room clean and well organized so that forms and materials are easy to find• Inventory and return all unused materials to EC after closing the office• Package election materials, office supplies and equipment for pickup and shipping• Help the training officer assemble material for training sessions• Packing all materials – used/unused back to Elections Canada after the election Show less

• Worked with front line staff, management, BIC, money in/out, and business partners to provide transparent resolution to the customer’s problem• Answered calls from easyline, money out/in and branch, related support calls in a timely and accurate manner, while aligning to our CEI and CEM guidelines• Identified trends between consumer/stakeholder relations and presented valuable solutions that enabled branch specialists to attain business metrics and/or sales results• Ensured… Show more • Worked with front line staff, management, BIC, money in/out, and business partners to provide transparent resolution to the customer’s problem• Answered calls from easyline, money out/in and branch, related support calls in a timely and accurate manner, while aligning to our CEI and CEM guidelines• Identified trends between consumer/stakeholder relations and presented valuable solutions that enabled branch specialists to attain business metrics and/or sales results• Ensured compliance with all TDBG Industry Codes of Conduct & TD programs, policies and practices were met to minimize overall risk to the business and our customer i.e. AML/KYC & overall call compliance• Took ownership of customer concerns and follow the CPR process. Resolved issues at first point of contact• Elevated through the proper channels and managed to complete all related premises issues within established timeliness (i.e. Including system/technology troubleshooting or escalation)• Maintained a strong working knowledge and understanding of all procedures, products, and service to support the customer and branch representatives/specialists• Educate branch representatives/specialists on available tools that will assist them with their contributions Contributed to strong team morale by sharing knowledge, best practices, tips and techniques with other team members• Contributed to a positive and respectful work environment with customers and employees• Proven ability to interact effectively within the department and with our partners• Self-starter who took the initiative to obtain solutions, stay focused, pay attention to detail and follow established operating procedures Show less

• Managed the Team Manager group to provide a legendary customer and employee experience while increasing shareholder value• Hire, Lead, coach and develop employees to achieve business results and professional/personal development objectives• Demonstrated leadership aligned with the TDBG Guiding Principles and Management Practices• Adhere to the principles of Sales and Service Management practices, coaching employees to setting goals, forecasting accurately, establishing action… Show more • Managed the Team Manager group to provide a legendary customer and employee experience while increasing shareholder value• Hire, Lead, coach and develop employees to achieve business results and professional/personal development objectives• Demonstrated leadership aligned with the TDBG Guiding Principles and Management Practices• Adhere to the principles of Sales and Service Management practices, coaching employees to setting goals, forecasting accurately, establishing action plans, and track• Demonstrated effective change management leadership and take an active role in facilitating and supporting change• Listened to customer calls to support employee coaching and identify opportunities to improve the overall customer experience• Advanced our high performance culture through supporting employees in their personal and professional development by utilizing tools and resources available• Create and foster a cohesive team and promote a positive work environment• Leverage and promote available Reward & recognition programs• Maintain strong relationships with partners by sharing best practices, knowledge and leveraging expertise• Adhere to professional practices and standards in order to maximize returns and operational efficiency• Maximize productivity by achieving planned adherence and Average Handle Time goals to ensure service levels are achieved• Lead team to achieve Operation Excellence objectives• Ensure employees understand and apply bank and contact center operating policies and procedures Show less

• Helped expand a call center in Port Hawkesbury, Nova Scotia where I successfully managed a take-over call center and delegated tasks to assistants, report to stakeholder, oversee budgets and schedules.• Ensured the smooth deployment of 300 staff, and met the budget expectations of $5 million dollars.• Site planning for the renovation program, identifying trends and hazards and developing prevention strategies.• Led in system mainframe reformation and provided guidance, technical… Show more • Helped expand a call center in Port Hawkesbury, Nova Scotia where I successfully managed a take-over call center and delegated tasks to assistants, report to stakeholder, oversee budgets and schedules.• Ensured the smooth deployment of 300 staff, and met the budget expectations of $5 million dollars.• Site planning for the renovation program, identifying trends and hazards and developing prevention strategies.• Led in system mainframe reformation and provided guidance, technical support and coordinated /working groups to discuss proposed amendments for system mainframe and development of regulatory guidelines Show less

• Lead, motivated, coached and developed a team of 10 to 15 employees, including officers and lead officers• Create and promote a cohesive team and foster a positive work environment• Meet quality and compliance standards and take measures to achieve bank team targets• Comply with the policies of the bank and various government agencies• Protect the bank’s interests and minimize risk by complying with TDCT procedures, standards and controls• Promote and support reward and… Show more • Lead, motivated, coached and developed a team of 10 to 15 employees, including officers and lead officers• Create and promote a cohesive team and foster a positive work environment• Meet quality and compliance standards and take measures to achieve bank team targets• Comply with the policies of the bank and various government agencies• Protect the bank’s interests and minimize risk by complying with TDCT procedures, standards and controls• Promote and support reward and recognition programs Show less

• Manage a team of newly-hired Telephone Specialists to provide an exceptional customer and employee experience while increasing shareholder value• Lead, coach and develop employees to achieve business results and professional/personal development objectives• Demonstrate leadership aligned with the TDBG Guiding Principles and Management Practices• Manage and lead Transition Team Officer(s) and Transition Compliance Officer(s), acting as a role model to provide dedicated support to… Show more • Manage a team of newly-hired Telephone Specialists to provide an exceptional customer and employee experience while increasing shareholder value• Lead, coach and develop employees to achieve business results and professional/personal development objectives• Demonstrate leadership aligned with the TDBG Guiding Principles and Management Practices• Manage and lead Transition Team Officer(s) and Transition Compliance Officer(s), acting as a role model to provide dedicated support to Specialist training classes• Position reports to Manager, Support Coordination• Promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives• Escalate employee performance behaviour issues to Manager, Support Coordination as necessary• Act as a key resource and provide guidance/subject matter expertise on Specialists’ Accountabilities and Objectives• Act as a liaison between Phone Channel and L&D Partners to share relevant business / program changes• Contribute to the implementation of new programs, making recommendations for refinements, enhancements or corrections to support maintenance of the on-boarding process Show less

• Delivered targeted coaching support to all advisors who fall within the Top 10% of BIC callers to better understand their needs as well as to provide greater product/system navigational knowledge• Booked a minimum of 5 coaching sessions per day and complete on average 20 coaching sessions per week; Manage cancellations to the target of 10% or less• Developed, implemented and sustained Sales Effectiveness activities to improve district and regional results• Supported a branch… Show more • Delivered targeted coaching support to all advisors who fall within the Top 10% of BIC callers to better understand their needs as well as to provide greater product/system navigational knowledge• Booked a minimum of 5 coaching sessions per day and complete on average 20 coaching sessions per week; Manage cancellations to the target of 10% or less• Developed, implemented and sustained Sales Effectiveness activities to improve district and regional results• Supported a branch environment that creates a Legendary and Comfortable banking experience for all of our customers• Provided proactive coaching to improve advisor confidence, expertise and comfort in asking for the business• Coached to ensure customer problems are handled appropriately• Developed and Managed the Team / Teamwork• Developed and maintained a mutually beneficial relationship with the RSM to ensure consistent coaching support and model is being adhered to• Contributed to a positive work environment; actively engaging in team initiatives while providing support and guidance to team members where appropriate• Demonstrated leadership as per the TDBFG Guiding Principles and the Leadership profile• Proactively developed and implemented your Personal Development Plan while regularly participating in coaching sessions with your Group Manager and Senior Manager• Met professional/ personal development objectives by utilizing learning maps and external courses as required Show less

• Prepared target lists with recruiters and hiring managers and developed a sourcing strategy for each requisition and pipeline project.• Sourced, qualified and presented candidates to the Recruiter and adhered to Recruiter/Sourcer Service Level Guidelines.• Developed knowledge of current market place and trends.• Made initial candidate contact and building relationships/networks with prospects with the primary focus on lead generation and screened to develop their interest level… Show more • Prepared target lists with recruiters and hiring managers and developed a sourcing strategy for each requisition and pipeline project.• Sourced, qualified and presented candidates to the Recruiter and adhered to Recruiter/Sourcer Service Level Guidelines.• Developed knowledge of current market place and trends.• Made initial candidate contact and building relationships/networks with prospects with the primary focus on lead generation and screened to develop their interest level and suitability for company opportunities.• Managed applicant-tracking system, maintained accurate candidate documentation to ensure legal compliance with employment practices, policies, procedures.• Ensured compliance for Diversity Programs.• Built a robust network of top talent, gains market intelligence and assess candidates to gauge talent alignment for a specific role and or program area.• Used effective communication approaches that include proactively keeping the recruiter informed, appropriately expressing ideas and thoughts verbally in written form, and timeliness. Show less