Provision and de-provision customer machines, ensuring seamless setup,management, and cloud backup.Provide proactive monitoring and managed services to remote customersusing RMM solutions such as Kaseya and N-able N-Central.Patch customer VMs daily as scheduled, addressing Windows and thirdparty vulnerabilities to maintain system integrity and security compliance.Manage offsite backups for critical servers, as well as O365 Exchange andOneDrive, using N-Able Backup and Acronis Cyber Cloud Backup.Implement web content filtering in customer environments throughWebTitan and Trend Micro Security Agent.SNMP based Monitoring of network devices with N-Able N-Central.Safeguard customer environments with AV solutions like Sophos InterceptX Endpoint Protection and Trend Micro Endpoint Protection.Schedule and manage weekly/monthly maintenance activities withincustomer environments.Monitor and resolve tickets in ServiceNow for timely issue resolution.

Troubleshoot and manage tickets from internal and external stakeholders,ensuring timely resolution.Conduct hourly and daily tests to meet business development requirementsAnalyze traffic trends on minute, hourly, daily, and monthly bases to identifypatterns and insights.Communicate ongoing tasks and updates with stakeholders via Skype andOutlookUse Wireshark traces to investigate and identify the root cause of issues.Download and manage Endpoint Detection and Response (EDR) data asrequested by internal and external stakeholders

Monitor and resolve support tickets in WHMCS to maintain high service quality.Create and restore website backups directly from servers as needed.Configure domain settings, including adding name servers, DNS records, andSSL certificates.Install and configure mailing software, including Mailwizz and Interspire.Manage IP registration and monitor blacklisting/whitelisting status to ensureoptimal email deliverability.

Providing services to internal customers and maintaining operations.Troubleshooting & resolution of all front-end issuesVendor coordination for operations and maintenance.Prioritizing and managing many open cases at one timeSupporting the roll-out of new applications.Track user calls and resolve on IT helpdesk.Capability of understanding end user problem.Document Control, project reporting, IT and system inventory management.

Getting domain knowledge of the companyWorking on in house project with team