Omar Alkalaani Email & Phone Number

Barmpton- Canada

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Lagos

• Grew sales from $14.2M to $19.8M in 2015 by creating new marketing strategies through effective market overview and client project analysis
• Created and signed two new successful contracts that increased revenues $ 800K in 2015
• Signed the 2015 dealership agreement with the main supplier Hyundai heavy industries (HHI) directly after effective negotiating of the agreement/contract and ensuring increase of total profitability
• Represented the company in the VIP dealers tour, yearly vendor visit in South Korea
• Won 20 new corporate clients through new creative sales campaign by providing appropriate product solution and analysing of competitors product offering, application and pricing
• Decreased operating costs 10% by developing and implementing quotation and billing system

Lagos

• Increased workshop performance 10% by creating manuals and check lists for the workshop use
• Avoided delays in productions when procurement problems arose by providing alternative solutions
• Improved quality of aftermarket service by modifying and developing service technical reports
• Increased the quality of vendor shipment70% by reducing defects through effective inspection program
• Increased sales 10% through effective dealers network follow up and supporting system
• Enhanced workshop performance 10% through a space management and utilizing system

Lagos

• Increased parts sales 10% by introducing a new marketing strategies (RSP)
• Developed technical team skills through a regular monthly training system
• Improved spare parts order through effective and enhanced ordering system
• Increased sales by Coaching, guiding, and encouraging employees to exceed company sales goals
• Developed and implemented a perpetual inventory system to achieve high customer satisfaction levels
• Increased retail parts sales by utilising customers purchase history and prepare a comprehensive package of parts for individual customers at a discounted price while utilising ordering strategies to best capitalise on.

Lagos

• Provided highest level of technical support to customers and service personnel
• Assisted with customer phone support and all service
• Followed up on Service Engineers visits to ensure quality service
• Assisted in negotiating settlement of customer complaints
• Monitored training programs Maintain Part sales and Gross Margins
• Maintained stock level and stock turnover regarding customer demand and new products

Bachelor'S Degree, Mechanical Engineering

Certificate Of Achievement, Customer Relation Management

Master'S Degree, Sales & Marketing Management, Pen