Omar Alkalaani Email & Phone Number

Barmpton- Canada

▪Serve as the lead point of contact for all customer account management matters▪Build and maintain strong, long-lasting client relationships▪Negotiate contracts and close agreements to maximize profits▪Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors▪Ensure the timely and successful delivery of our solutions according to customer needs and objectives▪Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders▪Develop new business with existing clients and/or identify areas of improvement to meet sales quotas▪Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)▪Prepare reports on account status▪Collaborate with sales team to identify and grow opportunities within territory▪Assist with challenging client requests or issue escalations as needed.

Lagos

• Grew sales from $14.2M to $19.8M in 2015 by creating new marketing strategies through effective market overview and client project analysis• Created and signed two new successful contracts that increased revenues $ 800K in 2015• Signed the 2015 dealership agreement with the main supplier Hyundai heavy industries (HHI) directly after effective negotiating of the agreement/contract and ensuring increase of total profitability• Represented the company in the VIP dealers tour, yearly vendor visit in South Korea • Won 20 new corporate clients through new creative sales campaign by providing appropriate product solution and analysing of competitors product offering, application and pricing• Decreased operating costs 10% by developing and implementing quotation and billing system• Increased cash flow and reduced credit 15% through a new billing and collecting system• Reduced operating costs 10% through developed part ordering and processing system• Increased the closed sales quotes 25% through effective follow up and mentoring system • Increased sales and profit 10% by attending a trade fare, special event and exhibitions• Developed and maintained lasting relationships with more than 200 clients, sales representatives, suppliers, branches and other relevant parties; responding to and addressing inquiries in a timely and accurate manner• Provided customer/branches assistance with respect to delivery, breakdowns or repair of products• Personally negotiated and collected $200K from previously considered not collectable accounts • Reduced reject rate from 10% to 0% by simplifying the delivery process trough pre-delivery system• Saved $250,000 on the purchased of new equipment through enhanced costing system and researches

Lagos

• Increased workshop performance 10% by creating manuals and check lists for the workshop use • Avoided delays in productions when procurement problems arose by providing alternative solutions • Improved quality of aftermarket service by modifying and developing service technical reports• Increased the quality of vendor shipment70% by reducing defects through effective inspection program• Increased sales 10% through effective dealers network follow up and supporting system • Enhanced workshop performance 10% through a space management and utilizing system• Increased sales and profit 20% by providing regular technical training to the sales force • Increased sales 20% by providing high level technical support to all clients to help them take the right decision in buying the right products• Enhanced division performance through effective Communications with executive management on business requirements and sales performance • Conducted product specific training seminars for new employees and clients as required. • Provided customers/sales representatives and branches with technical advice and solutions based upon product offerings

Lagos

• Increased parts sales 10% by introducing a new marketing strategies (RSP)• Developed technical team skills through a regular monthly training system• Improved spare parts order through effective and enhanced ordering system• Increased sales by Coaching, guiding , and encouraging employees to exceed company sales goals• Developed and implemented a perpetual inventory system to achieve high customer satisfaction levels• Increased retail parts sales by utilising customers purchase history and prepare a comprehensive package of parts for individual customers at a discounted price while utilising ordering strategies to best capitalise on profit but also make the packages attractive to customers• Reduced company losses 10% by meeting with suppliers and discuss the return of unsold parts at prices fair to both parties to recoup wasted dollars

Lagos

• Provided highest level of technical support to customers and service personnel• Assisted with customer phone support and all service• Followed up on Service Engineers visits to ensure quality service• Assisted in negotiating settlement of customer complaints• Monitored training programs Maintain Part sales and Gross Margins• Maintained stock level and stock turnover regarding customer demand and new products

Bachelor'S Degree, Mechanical Engineering

Certificate Of Achievement, Customer Relation Management

Master'S Degree, Sales & Marketing Management, Pen