• Engage with our existing and prospective customers and help them to adopt Seclore’sproducts and solutions to meet their business requirements.• Ensure consistent growth in the product awareness, adoption, and usage by Seclore’scustomers.• Show case product and solution concepts via presentations, demos, user evangelization andeffective documentation.• Lead discovery sessions with IT and business users to understand the client's businessobjectives and system/application needs.• With excellent understanding of Seclore’s product features and related technologies,design the solution that best meets the client's requirements.• Proactively create documentary artifacts like business cases, usage scenarios, solution blue-prints, FAQs, meeting notes...etc.• Lead or work with other customer success teams to ensure successful completion of projectmilestones for production Go-live, UAT sign-off and the initial rollout phase of the project.• Communicate progress and expectations, escalates problems for awareness andresolution.• Lead client training sessions• Support clients through go-live process and play key role in promoting solution adoptionand usage.• Provide regular and adequate end user feedback to the product team.• Create opportunities for upselling of Seclore’s offerings.

• Coordinate and lead incident response efforts to minimize the impact of security incidents.• Provide technical expertise and guidance to clients in implementing and managing security solutions.• Manage and deliver the deployment of Trend Technologies end to end • Conduct healthcheck on Trend Solution and provide the mitigation steps • Work with the Tech support team to troubleshoot the issues related to Trend solutions• Deliver professional services to ensure successful deployment and integration of security products.• Collaborate with cross-functional teams to identify and address security gaps.• Manage customer relationships and provide exceptional customer service.• Stay up-to-date with the latest security trends and technologies.• Assist in the development of new security solutions and services.• Manage and prioritize multiple projects and tasks.• Provide expert advice and guidance to clients on cyber security best practices.

• Assist clients in the selection of security technologies.• Collaborate with internal teams to develop and enhance Technical Documents.• Assist with creating and delivering TrendMicro-related presentations, seminars,POCsto our prospective clients.• Working with the Global Managed Security Program (MSP) to create several technical documents to assist the MSP team in sending these documents to clients.• Create high-level design for the TrendMicro in one of internal Cloud projects.

• Manage a team of customer service representatives and ensure high levels of customer satisfaction.• Handle escalated customer inquiries and complaints.• Mentor customer service staff to deliver exceptional service.• Collaborate with Customer Team to address customer issues and improve processes.• Manage customer relationships and act as a point of contact for key clients.