Technical Support Engineer
CurrentWorked in the Saudi Embassy of Niger for 7 years and Saudi Embassy of Afghanistan for 3 years now where I preform the following:- Providing technical support for hardware, software, and network issues.- Installing and configuring computer systems, peripherals, and software.- Managing user accounts and access permissions.- Conducting routine system maintenance, updates, and patches.- Delivering user training on technology resources and best practices.- Creating and updating documentation, including knowledge base articles.- Resolving network connectivity problems with network administrators.- Collaborating with other IT teams for comprehensive support.- Managing inventory and documentation for IT equipment and licenses.- Staying updated on technology trends and security threats through professional development.