Omar Alsultan Email & Phone Number

Dhahran, Eastern, Saudi Arabia

- Manage patient interactions, and address inquiries, concerns, and complaints promptly and professionally to ensure patient satisfaction and trust.- Develop and maintain positive relationships with patients, families, and providers by provide empathetic support and clear communication.- Ensure compliance with healthcare regulations, patient privacy, and organizational policies to protect patient rights and confidentiality.- Consistently maintain high patient experience scores by fostering a positive, welcoming environment and ensuring seamless care coordination.- Effectively manage service recovery efforts, turning negative patient experiences into positive outcomes and maintaining high patient loyalty.

Al Khobar, Eastern, Saudi Arabia

- Develop and implement policies and procedures to enhance workflow efficiency and improve overall service quality.- Lead the daily operations of the Emergency Room, ensuring efficient workflow, optimal staffing levels, and effective resource allocation to provide high-quality patient care.- Monitor and analyze key performance indicators (KPIs) related to Emergency Department operations, including patient wait times, length of stay, and admission rates, to identify areas for improvement.- Oversee the implementation of safety protocols and compliance with healthcare regulations, including infection control, patient confidentiality, and emergency preparedness.- Lead quality improvement initiatives to enhance patient care, safety, and satisfaction, including regular audits, patient feedback analysis, and staff training programs.

Al Hufūf, Eastern, Saudi Arabia

- Oversee the daily operations of the healthcare facility, ensuring smooth and efficient workflows across all departments.- Supervise and coordinate the activities of clinical and non-clinical staff, resolving conflicts, and ensuring adherence to organizational policies.- Monitor patient care and service quality, addressing any issues or concerns promptly to maintain high standards of patient satisfaction and safety.- Act as the primary point of contact for emergencies and critical situations, coordinating responses, communicating with staff and emergency services, and ensuring protocol adherence.- Ensure compliance with healthcare regulations, safety standards, and internal policies through regular audits and inspections.

Al Hufūf, Eastern, Saudi Arabia

- Act as the primary liaison between patients and the Emergency Room (ER) staff, ensuring effective communication and coordination of care.- Coordinate with clinical staff to ensure timely and accurate documentation of patient information.- Assist patients and their families with navigating the ER environment, providing information on procedures, treatment expectations, and discharge instructions.- Monitor patient flow within the ER, managing bed availability and coordinating with other departments to ensure efficient patient care.- Assist with insurance verification and pre-authorization processes, ensuring accurate billing and addressing any financial concerns.

Al Hufūf, Eastern, Saudi Arabia

- Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customers. - Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.- Keep records of customer interactions, process customer accounts, and file documents.- Provide product and service information, answer questions, and resolve any problems.

Al Hufūf, Eastern, Saudi Arabia

- Transfer data from paper into database system. - Sort and organize paperwork after entering data. - Review data for deficiencies or errors, correct any incompatibilities if possible and check the output.

Bachelor Of Sience, International Business And Management

Diploma, Hospital And Health Care Facilities Administration/Management