Omar Ayanru Email & Phone Number

Dallas-Fort Worth Metroplex

- Represent our company’s services, starting with a comprehensive understanding and identifying solutions to meet customers’ needs.- Generate own leads apart from the inbound leads we get. - Meet sales target or personal goals through the successful implementation of sales and marketing strategies- Generate business leads through business networking and prospecting.- Maintain proper follow up and contact with all leads and opportunities.- Inform clients of production timelines, construction expectations, unforeseen delays or problems- Prospect and contact potential customers- Aerial Drone Video and Photography Documentation

Dallas-Fort Worth Metroplex

-Manage all facets of Member and guest tracking in relation to staff and software.-Manage all active JotForms (Member facing and employee-facing) and Smartsheets for the Concierge team.-Maintains Member/guest history system with Member/guest preferences.-Assist with the continued development and implementation of the Yellowstone Club software system in relation to Members and guests as well as website activity.-Coordinate with the Senior Concierge Manager to maintain the functionality of software systems.-Creates relationships with local vendors providing services outside of those offered by Yellowstone Club.-Leads the Concierge team on the processes and procedures for event registrations, dining reservations, transportations, rental cars, etc.-Spearheads the information collection for the bi-annual Member Roster-Organizes, manages and maintains the Concierge front of house and back of house areas.-Monitors inventory of supplies and materials related to the Concierge job.-Communicates effectively to the Senior Concierge Manager about needs and issues that arise within the Concierge staff.-Creates and maintains ongoing training programs to develop a strong staff.-Updates Concierge Handbook and Concierge Manual on a routine basis.-Maintain Concierge related documents/resources/draft emails with the most updated information.-Hire, train, evaluate, and offer progressive coaching to all staff for the Concierge team.-Maintaining a professional appearance and having an eager and flexible attitude.-Competent interpersonal relationship skills, etiquette, and protocol.-Generates schedules, checklists, and daily to-do lists for staff.-Maintains existing procedures to ensure that information is passed along to team members in a timely fashion.

Fort Worth, Texas, United States

Responsible for opening and closing the business office• Review and process documents associated with customer vehicle purchases• Assist customers with questions on tag and title information as well as preparing DMV documents• Interact with sales staff, obtaining payoff information as well as assist the purchasing team with appraisal purchases and in-store auctions• Handle accounts payable functions, cash transactions and prepare bank deposits • Manage incoming and outgoing calls on a multi-line phone system

Dallas-Fort Worth Metroplex

Responsible for training and mentoring, ensuring new hires meet the hotel’s standard of service• Oversee overall customer experience ranging from reservations, room assignments, fulfilling special services, such as meetings or transportation, while providing superior customer service, directly effecting guests and whether they return to the establishment • Deescalate customer complaints and confrontation with patience and diplomacy• Maintain strict guest security in controlling keys, issuing keys, divulging guest information and maintaining guest confidentiality• Handle processing of cash, credit card payments and deposits • Compiled financial records including cash flow reports, credit card receipts as well as registration and reservation records• Responsible for assisting with the daily operations of the hotel’s, maintaining standards for guest satisfaction, employee satisfaction, quality assurance and asset protection

Anchorage, Alaska, United States

• Assisted managers with status reports on personnel and daily hotel operations• Assisted guests with reservations and checkouts• Provided information on special requests, events and attractions• Provided personal concierge service to five star level hotel guests• Maintained hotel standards and acknowledgement

Arlington, Texas, United States

• Supported the Refurb Supervisor as the first line of leadership for associates• Ensured that all functions within their assigned department were completed daily, on time, and with minimal labor expense• Made certain that associates were well trained in order to achieve quality and production standards• Supported other departments to achieve overall business objectives• Lead and monitored associate daily activities in order to generate reports on team performance• Utilized proprietary warehouse database management system to efficiently monitor department processes as well as produce records and reports• Identified and corrected areas of concern that affected employee safety thus upholding company safety standards

Orlando, Florida, United States

• Assist guests with check-in and check out.• Responded to guest inquiries in a timely, friendly, and efficient manner.• Assisted team members and other departments wherever necessary to maintain positive working relationships.• Provided a high level of product knowledge of the hotel, its services, and events

Arlington, Texas, United States

• Created and invoiced customers for professional fees billed for office visits and procedures• Followed up on no responses, denials, and appeals• Maintained financial records in both Microsoft Excel and QuickBooks