Omar Bakshi Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

• Collaborated with the Project Manager to plan, configure and conduct rollout planning, as well as testing to successfully release projects; reinforced Change and Release management processes within the IT department to.
• Portrayed effective interpersonal and leadership skills, and team-building capabilities while working in tandem with team members to find and implement creative solutions and communicating to them alterations in the.
• Facilitated workshops to promote Change Management initiatives throughout the IT organization
• Assisted Software Developers in implementing source code management for PowerBuilder system to expedite deployment of bug fixes into production which improved release management processes
• Was instrumental in making GIT as the standard source code repository across the organization
• Designed workflow standards for each software team to integrate with the organization's standard release management system

• Provided additional support to the operations team by ensuring they were carrying out their daily tasks and preparing reports, resulting in production efficiency in the department.
• Supervised a technician team of 18 and facilitated their improved performance by effectively mentoring and leading them.
• Portrayed outstanding organization skills and attention to detail in analyzing and implementing the new help desk department.
• Ensured the help desk department’s unhindered compliance with policies and regular documentation of recurring issues.
• Helped staff build knowledge base through coaching, providing performance feedback and establishing performance development plans
• Identified operational issues and process improvements and implemented strategies to improve performance