Oversee and ensure consistent systematic receipt, processing and response to community feedback that come through various feedback mechanisms such as hotlines, help desk, suggestion boxes, exit interviews.Preparation/Modification or distribution NRC brochures and posters to promote awareness as appropriate with the collaboration of beneficiaries.Preparation of reports for complains received in the boxes distributed in the different areas of beneficiaries.Provision of… Show more Oversee and ensure consistent systematic receipt, processing and response to community feedback that come through various feedback mechanisms such as hotlines, help desk, suggestion boxes, exit interviews.Preparation/Modification or distribution NRC brochures and posters to promote awareness as appropriate with the collaboration of beneficiaries.Preparation of reports for complains received in the boxes distributed in the different areas of beneficiaries.Provision of feedback regarding complaints mechanism in the different areas and improved the current system upon approval of manager.Fulfill HAP (Humanitarian Accountability Partnership) standards especially in regards to information sharing. Show less

To handle the whole check-in to boarding process with passengers in a very professional manner.Trouble shooting any technical issues that may occur in the check-in to boarding system or any issue that the passengers may face in the airport inside the traffic department.At the end of each report to produce a report on the findings and the major issues/ difficulties occurred.Also produce weekly and monthly reports to the management on the work process for the traffic… Show more To handle the whole check-in to boarding process with passengers in a very professional manner.Trouble shooting any technical issues that may occur in the check-in to boarding system or any issue that the passengers may face in the airport inside the traffic department.At the end of each report to produce a report on the findings and the major issues/ difficulties occurred.Also produce weekly and monthly reports to the management on the work process for the traffic department.Building a database for the passengers’ feedback/complaints and following up on it. Show less

Responsible of the daily running of business in the store from opening or closing according to the shift.Administrative monitoring of staff regarding dressing, working hours and manners to customers.Ensure that items of the store are well protected through the security systems and internal security control of the staff.Preparation of the loss/damage items in the store for the management meetings.

Provision of guidance to the team.Monitoring of the performance of the team.Reports of calls received and follow up of the team.Evaluation of the team in customer service standards according to the company though the recording call.Preparation of training session of the team.

Responsible for specific events appointed directly to the team including reservation, ticketing and distribution.Coordination with HR for the preparation of the event appointing the staff to different activities and draft responsibilities