Omar Bazán Email and Phone Number

Third Level Support, project planning, implementation and maintenance of HRBL global voice system.CISCO Voice SIP, H323 & ISDN full implementation and maintenance:º CUCMº CUCXº Unityº Webexº UCSº CUBEº VGTELECOM APPS:º Microcallº Rightfaxº Consensusº VMWareº SNOW

CISCO° Configuration, installation and maintenance of Cisco Switches and Routers (2960, 3800, 6500).° Configuration of Cisco Routers to implement VoIP.° Call accounting report system implementation and management INTERTEL on CUCM. ° Phone extension and call codes management on CUCM.° Resolve different network problems to improve performance.° 3rd level support to Engineers with related problems.NORTEL PBX:° Configuration Installation and PBX management of NORTEL OPT 11 and BCM. ° Analog, Digital, IP Phones and Call Codes management. ° 3rd level support to resolve different problems and requirementsServers:° VM Ware configuration to implement Virtual Servers for different enterprise applications.° Maintenance and Servers installation according to rules on cooling and hot aisles. ° Operative system installation, configuration and updates on Windows Server 2003 and 2008R2.° Disk arrays and Server configuration according to needs (File Server, Multiloging).° Active Directory management implementing policies, permissions and restrictions, managing users and computers.° Solar Winds implementation and management (graphics, analysis, etc.).° Solving security alerts which represent vulnerabilities on systems (reconfiguration of roles, firewall, patches, connectivity ways on servers, etc.). Additional Responsibilities:° Project Management for continues improvement on Enterprise Systems on QDM (Quality Drive Management). ° Configuration and management of PScan, Genesis and Dim & Weight systems.° 2nd Level Support to users for a variety of problems (Software, Hardware, Enterprise Applications, etc.).Recognitions:° 1 FedEx LAC IT Professional Award for the FY14° 1 FedEx Bravo Zulu. http://www.fedex.com/gb/about/our-people/recognition.html° 6 Purple Promise Awards by different areas. http://www.fedex.com/purplepromise/en/materials/qa.pdf° Thankful recognition for impartation of an Internal ICND1 & ICND2 courses to FedEx IT partners.

CISCO° Switches Configuration & Installation.° Phone line management on CALL MANAGER.° Call Treatment for CALL CENTER.NORTEL PBX:° Installation & maintenance of NORTEL PBX (OPT 81, OPT 11 y COMUNICATION SERVER).° Configuration and management of complete call routes, (digital, analog and IP trunks).° Dialing plan NARS BARS and call treatments CDP, ACD, CDN, IDC y HTG.° Installation & configuration of cards VGMC, NET, CONF/TDS, DDP2, COT & XFCOT.° IPE installation, segmentation & configuration for Controller Cards. ° Signaling Servers configuration & management for VoIP telephony including VGMC & MC32 cards.° Configuration & management of analog, digital, IP Phones & Call Codes. NORTEL Voice Mail:° Installation & maintenance of CALL PILOT system.° Configuration, support & management of voice apps for call treatment on Call Center, ACD & Automatic ATT.° Call report, purification y creation of voicemails. NORTEL Call Center:° Installation & maintenance of SYMPOSIUM system.° Configuration, support & management of Call Center (Helpdesk) linking with CALL PILOT y GRTD.° Reports management.AVAYA PBX & Voice Mail:° Installation & maintenance of the PBX & AUDIX system.° Dialing plan, phone lines, call codes, group hunts, voice mail & restriction levels management.INTERTEL Call Accounting System:° Installation, configuration & management on server (V6 – V10).° Complete control of the tool, sites creation, CDR structure flow & identification, scripts & special configuration.° Data base management through Visual Fox Pro & SQL.° Design, development and support of call accounting budget restrictor applications through SQL, Access & Fox Pro.° Query development to detect failures & database management.Main achievements:° Substantial savings in telephone consumption by the development and management of the call accounting budget restrictor applications.° People IT management and training (scholars) for help in the area through four years.

Panasonic & Pioneer Tecmaster Service Centre Electronic Technician & Car Audio InstallerFebruary 2004 – July 2007Responsibilities: ° Maintenance & fixed of electronic equipment using precision tools.