Information Technology Manager
Current• Oversees IT operations, including database systems, servers, network, software, hardware, and Document Management system (including conversions, testing, training, and delivery)• Manage the overall day-to-day operations of the IT Dept., developing goals, objectives, and defining professional staff duties and responsibilities. • Responsible for staff selection, training, development, and annual performance evaluations: ensuring that adequate staffing is maintained to minimize service disruptions/changes during peak load scenarios. • Serve as a senior technical management liaison between external vendors concerning support, services, and maintenance of computer needs within the facility.• Provide conceptual planning and guidance in the determination of “best practices” utilized in the assessment of new technology. • Prepare weekly status reports and notifies the stakeholders and COO of any potential problems related to the IT Operations Department. • Establish backup processing standards; ensure regular testing of facility resources to ensure operational continuity is conducted in the event of a Disaster Recovery event. Participate in the review and maintenance of the annual DR\BCP Plan • Communicates with and updates end-users, keeping them informed of project status, issues, resolutions, incident progress, notifying them of impending changes or agreed outages.• Collaborates with managed service provider to ensure the SLAs are met on consistent basis.• Works with vendor partners to troubleshoot, analyze, and resolve hardware, software, network, or ERP system problems, research causes and implement resolutions.• Works closely with Clients on RFI and Annual IT Security Audits to ensure we are complying.
