• Oversees IT operations, including database systems, servers, network, software, hardware, and Document Management system (including conversions, testing, training, and delivery)• Manage the overall day-to-day operations of the IT Dept., developing goals, objectives, and defining professional staff duties and responsibilities. • Responsible for staff selection, training, development, and annual performance evaluations: ensuring that adequate staffing is maintained to minimize service disruptions/changes during peak load scenarios. • Serve as a senior technical management liaison between external vendors concerning support, services, and maintenance of computer needs within the facility.• Provide conceptual planning and guidance in the determination of “best practices” utilized in the assessment of new technology. • Prepare weekly status reports and notifies the stakeholders and COO of any potential problems related to the IT Operations Department. • Establish backup processing standards; ensure regular testing of facility resources to ensure operational continuity is conducted in the event of a Disaster Recovery event. Participate in the review and maintenance of the annual DR\BCP Plan • Communicates with and updates end-users, keeping them informed of project status, issues, resolutions, incident progress, notifying them of impending changes or agreed outages.• Collaborates with managed service provider to ensure the SLAs are met on consistent basis.• Works with vendor partners to troubleshoot, analyze, and resolve hardware, software, network, or ERP system problems, research causes and implement resolutions.• Works closely with Clients on RFI and Annual IT Security Audits to ensure we are complying.

• Directly reported to the Executive Committee on any potential threats and recommended solutions to address gaps in security. • Evaluate, analyze, and document business requirements proposed by the IT Team to ensure it correlates with Company Policies as they relate to security and Risk. • Authoring and refining security policies as well as identifying cyber security risks and forming plans to mitigate the risks.• Support technology management by coordinating vendor management activities such as vendor selections, vendor portfolio catalog including spend and initiate periodic vendor reviews. • Research, develop, recommend, and implement training solutions to meet department and project needs, including instructor-led and e-Learning approaches. • Oversees the response to activities deemed to be improper or in violation of Information Security policies or potential HIPAA violations.• Manages all IT incident responses and escalates issues as necessary. • Manages the active protection of Information Technology assets and infrastructure from external and internal threats and ensures that the firm complies with statutory and regulatory requirements regarding information access, security, and privacy.• Act as liaison with Technology stakeholders to monitor vendor relationship, performance and serve as a point of contact between vendors and Technology stakeholders.• Oversees the development of procedures to keep security infrastructure components up and running; recovers network and security operations from hardware and software failures; ensures network and security support for Applications, Operations, Help Desk, and other IT staff; works with other team members to support operations.

• Responsible for actively engaging with, managing, and monitoring Technology vendor relationships for hardware, and software related applications as they relate to the firm. • Support technology management by coordinating vendor management activities such as vendor selections, vendor portfolio catalog including spend and initiate periodic vendor reviews. • Act as liaison with Technology stakeholders to monitor vendor relationship, performance and serve as a point of contact between vendors and Technology stakeholders.• Support Technology Management and stakeholders with monitoring contractual agreements with vendors, including evaluating contract terms and identifying areas of improvement and risk. • Partner with Technology stakeholders to document and acquire governance level approvals.• Work with key stakeholders to coordinate and assist with contract negotiations and procurement of goods and services.• Manage and track progress of initial procurement and renewals and provide status reports to key stakeholders/management.

• Provided 24/7 Remote support via Symantec PC Anywhere for 6 (4 out of state) locations with a total of 200+ employees. • Created/tracked and followed up on various projects via an internal Project Help Desk ticketing system.• Imaging, deployment and support of Desktops and Laptops.• Hardware\Software support of Peripherals devices (Printers\I Pads).• User profile provisioning to accommodate new hire setups. • Maintain system documentation and adhere to all IT operational best practices and policies.• Provided systems guidance and recommendations to other teams inside and outside of the IT organization, including Support staff and Attorneys.• Microsoft Outlook Exchange Administration. • Active Directory Security - Lock and Unlock of user accounts • Mobile Device support for Android and Apple IPHONES. • Perform data backup / restoration Via VMWare