Analysis and resolution of issues on complex Customer's environments through the ticketing system and phone calls. Live troubleshooting with Customers and internal Teams.Hands on experience on the following technologies:F5 Load Balancers: (VIP creation, VIP handling, SSL Certificate and Tshoot).VPX Netscaler: (VIP creation, VIP handling, SSL Certificate and Tshoot).ADX Brocade: (VIP creation, VIP handling, SSL Certificate and Tshoot).Cisco ASA ( ACL, VPN, Tshoot).Cisco FTD ( ACL, VPN, Tshoot).Juniper SRX ( ACL, VPN).Palo Alto ( ACL, VPN, Tshoot).Escalation handling.Knowledge sharing.

Analysis and resolution of issues on complex Customer's environments through the ticketing system and phone calls. Live troubleshooting with Customers and internal Teams.Hands on experience on the following technologies:F5 Load Balancers: (VIP creation, VIP handling, SSL Certificate and Tshoot).VPX Netscaler: (VIP creation, VIP handling, SSL Certificate and Tshoot).ADX Brocade: (VIP creation, VIP handling, SSL Certificate and Tshoot).Cisco ASA ( ACL, VPN, Tshoot).Cisco FTD ( ACL, VPN, Tshoot).Juniper SRX ( ACL, VPN).Palo Alto ( ACL, VPN, Tshoot).

Analysis and resolution of issues on complex Customer's environments through the ticketing system and phone calls. Live troubleshooting with Customers and internal Teams.Hands on experience on the following technologies:F5 Load Balancers: (VIP creation, VIP handling, SSL Certificate and Tshoot).VPX Netscaler: (VIP creation, VIP handling, SSL Certificate and Tshoot).ADX Brocade: (VIP creation, VIP handling, SSL Certificate and Tshoot).Cisco ASA ( ACL, VPN, Tshoot).Cisco FTD ( ACL, VPN, Tshoot).

Analysis and resolution of issues on complex Customer's environments through the ticketing system and phone calls. Live troubleshooting with Customers and internal Teams.Hands on experience on the following technologies:F5 Load Balancers: (VIP creation, VIP handling, SSL Certificate and Tshoot).ADX Brocade: (VIP creation, VIP handling, SSL Certificate and Tshoot).Cisco ASA ( ACL, VPN, Tshoot).Cisco FTD ( ACL, VPN)

Site Survey Report elaboration.Project installation, supervision and project tracking.Responsible of executing Maintenance Windows to make changes to the AT&T Core Network.Remote and on site troubleshooting. Project management and supervision to external AT&T teams and Third Party service providers.

• Responsible on Commissioning and Integration (C&I) in multi-technology (WiMAX and LTE) and multi-vendor (Motorola-Samsung-Huawei-Nokia) environments of RAN equipment (Base Station-eNodeB) from scratch in coordination with Field Services Operation (FSO).• C&I on Ciena and Foundry L2 Switches to the Clearwire L2 Transport Network. I was in charge on performing Transport/Access ring closures and traffic re-routing.• C&I on multi-vendor Backhaul equipment (Fiber/Copper circuits and Microwave links such as Orthogon-Dragonwave-Fastback-Ceragon-Bridgewave-Eband) to Layer 2 Transport Networks in coordination with FSO and Telco Providers.• Participated on Software Delivery projects to ALU CDMA/LTE nodes and Nokia LTE eNodeBs to the Sprint network during maintenance windows.• Responsible on configuring and troubleshooting RAN and Transport network elements in operation.• Deep experience on problem analysis and troubleshooting to both RAN (WiMAX-LTE) and Transport network, being able to create Methods of Procedure (MOP) and good-practice documents for knowledge sharing.• Experience working face-to-face with customer in the U.S.A. by doing C&I of Nokia Mini-Macros to the Sprint LTE network at Sprint’s HQ in Overland Park, Kansas during a two-month period then remotely from Mexico during a year.• I have 5 years of experience working on Managed Services/Service Delivery/Network Operations Center and Network Integration Center (MS/SD/NOC&NIC).• Active involvement on Change Management life cycle.• Ticket handling and Work Order completion through Ticket Management Systems such as NTM, CMS, OneFM and OneTM.• Wide experience working with Operations Support Systems (OSS).• Key member of the Commissioning Team (25 people).

• Responsible on planning, managing and implementing VoIP solutions based on 3CX Phone System and Elastix IP PBX.• Deployment and configuration of network elements such as Modems, L2 and L3 switches, Routers, Access Points, Firewalls, Microwave Radios in multi-vendor environments (Cisco, Fortinet, Avaya, Polycom, Ubiquiti, Ceragon, among others).• Implementation of structured cabling.• Problem analysis, troubleshooting and resolution.• Quotation of products and services. • Site Survey.• Face-to-face contact with suppliers and customers.• Conducted on site demonstrations of VoIP solutions.• Responsible on planning, implementing and delivering the “Emergency VoIP System”, controlled by a 3CX Phone System to concessioned freeways by IDEAL such as "Arco Norte de la Ciudad de México" and "Autopista Mazatlán-Culiacán".