Managed and optimized Azure cloud environments, configuring and deployingVirtual Machines (VMs), Blob Storage, and Azure Active Directory.Automated routine administrative tasks using PowerShell and Python, including user provisioning, system monitoring, and data backups.Led the integration of Azure Automation and Runbooks to streamline incident response processes.Conducted thorough security audits and implemented Azure Policy and AzureSecurity Center, identifying and remediating over 100 security vulnerabilities within the infrastructure.Provided L1-L3 support for both cloud and on-premises environments, addressing escalated incidents and resolving complex technical issues affecting over 500 users.Configured and managed on-premises systems, including Windows Server, Active Directory, and Hyper-V virtualization, maintaining 99.9% uptime across all services.

Delivered on-site support for over 30 IT projects, including hardware installations, network configurations, and system migrations.Troubleshot and resolved over 200 hardware, software, and network-related issues using Cisco and Windows diagnostic tools.Implemented VPN solutions and configured firewalls to enhance security for remote employees.

Provided first-line support for users, managing and resolving service requests monthly via ServiceNow.Managed the administration of Active Directory for user access control, group policies, and password resets.Assisted senior engineers in implementing multi-factor authentication (MFA) across the organization, increasing account security for over 1500 users.