Omar Davis Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Senior Audit Analyst - Dec 2016 to Present• Perform independent reviews and audits to confirm compliance with OTS guidelines among its’ program participants. • Perform operational audits to determine the efficacy and efficiency of internal controls and policies and procedures.• Conducted field audits to investigate and analyze data and documentation at participants business location.• Assist Senior Business Auditors with the preparation and completion of audits including assisting during field visits.• Provide feedback and recommendations based on the audit of participants.• Identification and testing of key controls to help mitigate risks and appraise the results of the effectiveness of key controls.• Assist with updating Audit Procedures and other documents as necessary.• Prepare comprehensive work papers with supporting documentation• Ability to handle several reviews and prioritize work.• Proficiency in generating and analyzing reports with logical analysis and interpretationsClaims Representative - Aug 2015 to Dec 2016• Processed Collector, Hauler, Processor and Recycled Product Manufacturer (RPM) incentive claims.• Assisted program participants with queries relating to their claims and issues with the in house Treadmarks system.• Consistently met all processing deadlines.• Assisted in developing new policies and procedures and with various ad-hoc projects to

Toronto, Canada Area

• Worked in conjunction with Transport Canada to facilitate the importation of vehicles into Canada from the United States.• Educated potential importers on the import process, such as fees, documentation and responsibilities.• Processed importer documents, collected payments, gave guidance to inspectors and CBSA agents.• Trained new hires in the Driver Contact Centre in navigating the computer system, understanding all of the processes, call control and providing quality and efficiency.

Toronto, Canada Area

• Managed mortgage, Mastercard, lines of credit and personal loans in arrears.• Contacted customers to make payment arrangements, discuss reasons for arrears and made recommendations to remediate.• Devised restructuring and consolidating packages.• Developed and action plan to deal with non -responsive customers

Toronto, Canada Area

• Principal trainer for the Rogers Wireless inbound customer service campaign.• Reviewed training processes and procedures with assistant trainers.• Ensured that newly hired agents were trained to meet organizational customer service and sales standards.

Toronto, Canada Area

• Reviewed and amended motor vehicle lease and retail agreements.• Managed payouts to dealerships and collections of outstanding funds from dealerships across Ontario