Omar Davis Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

• Senior Audit Analyst - Dec 2016 to Present
• Perform independent reviews and audits to confirm compliance with OTS guidelines among its’ program participants.
• Perform operational audits to determine the efficacy and efficiency of internal controls and policies and procedures.
• Conducted field audits to investigate and analyze data and documentation at participants business location.
• Assist Senior Business Auditors with the preparation and completion of audits including assisting during field visits.
• Provide feedback and recommendations based on the audit of participants.

Toronto, Canada Area

• Worked in conjunction with Transport Canada to facilitate the importation of vehicles into Canada from the United States.
• Educated potential importers on the import process, such as fees, documentation and responsibilities.
• Processed importer documents, collected payments, gave guidance to inspectors and CBSA agents.
• Trained new hires in the Driver Contact Centre in navigating the computer system, understanding all of the processes, call control and providing quality and efficiency.

Toronto, Canada Area

• Managed mortgage, Mastercard, lines of credit and personal loans in arrears.
• Contacted customers to make payment arrangements, discuss reasons for arrears and made recommendations to remediate.
• Devised restructuring and consolidating packages.
• Developed and action plan to deal with non -responsive customers

Toronto, Canada Area

• Principal trainer for the Rogers Wireless inbound customer service campaign.
• Reviewed training processes and procedures with assistant trainers.
• Ensured that newly hired agents were trained to meet organizational customer service and sales standards.

Toronto, Canada Area

• Reviewed and amended motor vehicle lease and retail agreements.
• Managed payouts to dealerships and collections of outstanding funds from dealerships across Ontario