Omar Deen Email & Phone Number

Ajman Emirate, United Arab Emirates

Heading the mortgage product, where I assist in developing and launching new products, processes, policies and help driving in sales to meet the goals and targets of the bank.

Uae

Nexxo is a fintech that aims to bring services similar to banks for the SME and micro segment of the markets that it enters. I am currently working there as the Head of Compliance for the Middle East & African region with oversight to other markets in Europe and East Asia. My job entails creating regulatory policies, their implementation and monitoring. I work closely with the business division to help create a risk free transactional platform.

Taking care of liabilities and segmentation also previously Home and auto finance. Also handling Ajman Bank @ work (providing innovative bundled offers to the payroll business and habitants of Ajman).

Uae

A Middle East Venture Capital, projects management and consulting company catering to the retail markets. Board Member and Executive Director of Menatrex (A Nur Cap Group company), an international forex trade and transfers company. As a BDM in the group I oversee business development and consulting programs for the company and its customers; including design, development and set up of Medical clinics. Consulting & conducting a wide range of customized L&D program/workshops particularly for the retail financial industry in the MENA region. These extensively cover major soft skill training and consumer banking product related courses. I am also on the list of preferred top trainers of EIBFS (Emirates Institute Of Banking and Financial Services) for providing extensive training sessions to some of the leading banks of UAE like Al Hilal Bank, Noor Islamic Bank, FGB etc. I have also earned much commendation from EIBFS for trainings administered to develop the Nationalization program of NBAD, ADCB & Mashreq along with development and administration Advance AML program for Abu Dhabi Police.

Dubai

Mint Middle East a Canadian Based Company, involved card issuance and management services in catering to the non-banked segment of UAE. They are in the business of providing safe and easy payroll solutions through the issuance of these cards and management for ATMs and POS terminals both in a closed and open loop environment. The company has built its product offerings for this segment by brining Micro Personal Financing, easy remittance solutions and mobile tops. Being a central bank certified company it is the fourth to receive certificate from the CB for the card processing and acquisition business.Significant ContributionsHelp set up and manage the entire sales team for WPS and micro financing products of the company, by developing the sale strategy, product bundle and sales policy.Improved on the current processes and streamlined them to reach the company’s goals with reducing costs. Improved customer relationship management techniques to help attain sustainable growth and cater to over 400,000 card holders with exemplary services.Helped build their distribution units through strategic alliances with over 16 exchange houses by not only having issued cards but also help in the setup of ATMs and POS terminals.Helped develop the micro personal financing product and policy to successfully initiate and implement it.

Dubai

OBS Automotive in a private entity with operations in the GCC. The company deals in providing after sales automotive maintenance products to car dealers and service station owners. As the CEO of the company my role is to take care of the entire operations for the whole company within the GCC and help it grow in other regions as well. This would typically include relationship maintenance, business process flow development and implementation within the company and current customers like Emarat, ADNOC, Al Tayer, Al Futtaim, Petromin and Honda in Saudi amongst many more. During this period with OBS I have managed to reduce their inventory costs, improve on internal and external business processes and timelines, increase market footprint, increase market share, increase sales and profitability.

Dubai, Uae

In this position I closely worked to build and maintain the relationships with major financial institutions of UAE and Deyaar to provide innovative mortgage facilities to the property purchasers from Deyaar. This also included streamlining and reengineering various business process of signing MOUs, legal issues, payment structuring issues, etc related to channel marketing.Along with this I assisted in building and refining innovative payment plans related to residential properties. Part of what I did also included building internal processes for other departments, as was also working on implementing a CRM system.

Dubai Uae

My success in business process development and implementation with strong internal and external customer relationship skills the company decided to assign me with the responsibility of the Head of Business Development. I had been given the responsibility to increase the National Bonds network within and outside the UAE. This was done by establishing, developing and managing the strategic alliances and relationship between National Bonds and designated partners. Also by analyzing and identifying market potential and then capitalising on them by using value-based consultative sales approaches. I also assisted in the development of relationship management strategy to incorporate key components of channel development, by customized business process build up and implementation. Part of my job description was to ensure all relationship management activity is aligned with, communicated to and acted in conjunction with all effected internal departments.

Dubai

As a Distribution manager I was now awarded additional responsibilities. Along with distributions I was now handling operations and customer services. This required me to handle 5 departments with work force of 75 agents and 5 department supervisors. The details of my responsibilities were to reengineer the bond production, redemption and despatch process and implements them in line with the regulations of the central bank. I also rebuilt and handled the contact centre and the customer services department to ensure implementation of new synergised customer centric business processes that I built. I successfully reduced the turnaround times in each departments, increased the internal and external customer satisfaction levels, by introducing paper free transactions. During this time I was also able to increase the distribution size to above 200 outlets. Also handled and successfully implemented a number of company projects.Due to my previous experiences with developing and implementing business processes I was assigned the task of the development and implementation of the largest project of National Bonds called the Mudaraba Project. Initiated by developing the SRS documents with complete end o end business processes personally from scratch and then implementing a 2 year project to help convert National Bonds in house batch processing system to a distributor web based system. This changed the entire process of bond issuance and reduced time, increased production and reduced costs and man power drastically.

Dubai Uae

National Bonds Corporation is a Government of Dubai firm. They had introduced a Sharia compliant Savings cum prize bond certificate in UAE. The first of its type in the world. As a new venture before launch I had to go and reengineer all the operational and customer service policies and processes to make is efficient and compatible to the AML and other regulations of the central bank. My main responsibilities at this time included building a distribution network from scratch by having contracts built and signed off by closely working with lawyers and our potential distribution partners. Once done developed processes, implemented them and trained the entire network for the same. This allowed me to work closely with the management of different banks and exchange houses that sell National Bonds. I successfully help build an initial network of 110 outlets that sold National Bonds.

Dubai Uae

MLS (Mashreq Learning Systems) is the training centre for the bank. In my position here as the Retail Banking Product and Services Trainer I manage and the train the staff for all branches of Mashreqbank UAE, Mashreqbank Doha, all branches of Osool, the entire Telebanking staff and call centres of the bank. The programs that I conduct are: 1. Products & Policies for Sales and Service officers,2. Products & Policies for Auto Sales Officers,3. Products & Policies for Credit Card Sales officers,4. Products & Policies for Personal Banking Advisors,5. Products & Policies for Telesales officers,6. Products & Policies for Sales & Service Representatives,7. VECTUS Training8. Customer First,9. Customer First Advanced,10. Selling Skills,11. Fundamentals of Banking,12. Anti money Laundering,13. UAE Banking Laws,14. Control is Our Business II &15. Control is Our Business III.During this period as a trainee I have also had the opportunity to attend courses like Up Your Service by Ron Kaufman and Train the Trainer conducted my Mr. Martin Plant of IIR (Institute for International Research).

Dubai Uae

Based on my vast experience of the banks financial products and procedures I was the only individual nominated from all branches of Dubai to implement user acceptance tests of the new software launched by Mashreq Bank called Vectus. Vectus has been successfully introduced in the bank as the first step towards having paper free banking.During this period I had the opportunity to work with consultants and software programmers (London Bridge) from England in developing processes flows and finding errors in the system. With this helped to map the entire customer journey from the time a facility was requested for till it was disbursed. This helped me gather a lot of commendation in the eyes of my seniors as I played a pivotal role in not only streamlining the banking processes, identifying gaps but also in combining tasks to reduce timelines and in turn reducing costs and making the customer experience a pleasurable one. Once done I was also the key person to help in implementation by training the entire staff of Mashreqbank UAE & Doha on Vectus and the new processes and policies implemented through it.

Dubai Uae

Riqa Branch was the largest and most profitable branch of the Emirates. I took care of the branch process flows, handled various special projects, complaint handling, handling suspicious transactions and detecting money laundering. I also trained the customer service representatives on how to handle security items of the branch. An important part of what I did was selling assets, liabilities and other services of the bank while at the same time developed customer loyalty. I had attended the following courses during this period (Systems Management, Products and Services Selling, Principals of Investment Selling, Basic Selling Skills, Money Laundering.) These helped me in developing my selling and interacting skills and helped me most to understand the nature of the UAE Market.

Lahore Pakistan

In this position my responsibilities include building and managing a personal client base of more than 470 high net worth clients representing a volume above 1.4 Billion Rupees. The successful implementation of these clients’ banking needs and requirements (which include LC’s, guarantees and loan assessments) plus developing a long-term mutually beneficial relationship between the bank and them has earned me commendations and recognition from my employers and clients.

Dubai Uae

As the youngest relationship manager of ABN AMRO in the country created a portfolio of twelve hundred clients and from them generated deposits worth over Pak Rs. 750 million. I was the point of contact for all these customers and my duty was to assist them in their satisfying their financial needs.

Lahore Pakistan

With the help of three other colleagues we started the first telesales unit of ABN AMRO Pakistan. Once we had helped developing the DMD software and implementing it, started to use it to do out bound calls, referral picking and profiling potential clients for future sales.

Lahore Pakistan

Craftsmen was an interior designing firm involved in providing highly creative and quality work. My responsibilities included looking after the sales, accounts department, factory administration, labour handling and quality control assurance.During this period successful and timely projects were completed for clients in Lahore, Faisalabad, Multan and Rawalpindi. These clients: Citibank, Packages Pvt. Ltd., Tetra Pak Ltd., Ammar Textiles, Sarah Textiles, Servier, PICIC, etc.