Omar Derbas, Pmp Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Ensure a position as ITSM professional in order to utilize my skills with accuracy and efficiency while maintaining a motivated, productive, and goal-oriented environment for the entire professional team on board. Key Achievements:  Provides immediate response and coordination aimed at minimizing the duration of service interruptions. Consults with other teams on proper integration and correlation of the change, incident and problem management process and their respective areas. Make decisions regarding real-time incident resolution activities and selecting client situations for executive and management escalation updates.Key Projects:  Saudi Arabian Monetary Authority: Watheeq On-boarding and Tanfeeth Bank Enforcement Automation & Bank Task Management Platform.

Riyadh

Accelerated project progress by delivering support to program manager in initiating projects, creating work plans, assessing staff competencies, managing resources, and facilitating the communication between clients and project staff. Optimized release management process for training, pre-production, and production environments. Coordinated overall activities related to implementation stages including requirements gathering, system configuration and setup, and end-user training.Key Achievements: Achieved optimal quality of project deliverables through testing and reporting process. Identified need for end users and trainers’ skills improvement and conducted effective training.Reduced time to completion of technical tasks and accomplished projects by leading 22 On-site support engineers in different sites across KSA. Identified potential problems and guided staff in the implementation of corrective actions. Key Projects: Minister Of Health: Implantation of network diagram & date center in newly hospitals around the kingdom.

Saudi Arabia

Enhance operational efficiency by streamlining business and project management processes. Develop PMO structures and setups for Mega projects in coordination with corporate enterprise SBM PMO, as well as create complex PM Dashboards. Lead the development of project documentation based on performance reviews to ensure smooth flow of information to key stakeholders and to the top management. Provide efficient support and adhere to company rules and regulations throughout complete project life cycle. Key Achievements: Introduced strategic project plans, tracked project deliverables, and implemented best practices to improve project quality, enhance performance, and deliver on time. Increased customer satisfaction and gained trust through resolution of their issues as well as prompt delivery of project with reference to project scope, deadline, and budget. Achieved desired project outputs by applying project changes and interventions; increased market value.  Provides immediate response and coordination aimed at minimizing the duration of service interruptions.Key Projects: King Faisal Specialist Hospital: Implementation of VOIP. Bilad Bank: Implementation of Data Center. Saudi Telecom: Implementation of archiving system. Bilad Bank: Implementation of Data Center.