Omar E. Email & Phone Number

Prague, Czechia

Prague, Czechia

Prague, Czechia

Prague, Czechia

Cairo, Egypt

-Delivering the agreed outcomes required from the project-Conduct stakeholder analysis, define and manage customer expectations both stated and unstated-Liaise with the business units for project inputs and regularly report to the sponsor-Clarify details of contract and manage contract variations-Manage any changes to scope using an appropriate change process-Seek and manage opportunities to upsell-Ensure acceptance of project deliverables by stakeholder/customer/sponsor-Actively manage stakeholders utilizing appropriate techniques-Implement a project communication strategy to inform all stakeholders and provide regular reports

Egypt

-Handling complex tasks including, major outages, complex incidents/problems, complex changes, complex projects, complex releases.-Providing training in products processes and competencies needed within the business.-Providing coaching and mentorship to lead colleagues from a technical point of view.- Being up to date with current field practices to enhance service standards and delivery.-Creating technical instructions documents (TIN) needed to guide team members in projects and tasks needed.-Enhance workflow and advise with proper process changes that increase team productivity.-Help in managing customer’s demands to ensure maximum satisfaction, and to maintain quality over quantity.- Supervise activities between internal and external resources and facilitate smooth workflow for service delivery.

Egypt

-Solve systems service incidents, perform systems service changes & Implement systems new releases.-Perform release management including operating systems upgrades, service packs installation, virtualization, and middleware upgrades and patches as well as software and hardware migrations.-Perform configuration management tasks and ensure at all times the systems inventory is populated with up-to-date information reflecting the operational change.-Identify systems problems, assign them to the proper engineering/fix group responsible for solving them, and follow up with the fix group until the problem is solved.-Contribute to service operation processes management including contribution providing a reason for outage (RFO), root cause analysis (RCA), technical instructions (TIN), service improvement plans (SIP), post-implementation review (PIR), and case detailed report (CDR).-Contribute to the monthly reports, dashboards, and needed statistics.

Egypt

-Investigate first line incidents assigned and identify the root cause of incidents and problems.-Provide support and problem resolution to ensure that business application platforms are available and in line with the Service Level Agreement that involves investigating and assisting with the analysis of system logging to ensure they are operating as they should.-Contribute to service desk incidents/requests through to completion, providing customer resolution or recognizing when escalation is required for the quickest resolution for the user

Egypt

Master'S Degree, International Business And Management, B

Diploma Of Education, Cloud Architecture, B+

Bachelor'S Degree In Engineering, Electrical, Electronic And Communications Engineering Technology/Technician, 2.4

Activities and Societies: 1-Vice President of student union for two years. 2-Secretary General of the Social and Travel Committee.