 Conducting research, compiling data, analyzing information, and generating reports on group adequacies at both the client and global levels. Developing and updating weekly reports, including client-specific reports that capture campaign details, recruitment activity, and evaluate campaign effectiveness. Managing the loading, assignment, and transfer of records/work lists for campaigns based on management directives. Utilizing various analytical tools such as Geo Access reports, Match reports, and Fee Schedule comparisons to perform pre/post campaign analyses. Collaborating with IT and management to troubleshoot and enhance recruitment database performance, ensuring operational efficiency. Generating Ad hoc Reports as requested by management, providing timely insights for decision-making processes. Developing training materials and conducting training sessions for new hires and staff, facilitating the implementation of new team processes in alignment with leadership directives. Reporting issues/roadblocks and providing progress updates to department leadership, ensuring transparency and accountability in project management.Assists in department administrative tasks as assigned.

 Managed the Jenny Craig initiative across 100 Walgreens locations, serving as Project Manager. Handled files for Wellness/Programs, ensuring compliance with HIPAA standards, with revenue exceeding $20MM annually. Assisted in the recruitment and training of potential new staff and team members. Created marketing content for local and corporate programs, resulting in a 5% increase in active members during the first quarter. Acted as a liaison between the business operations and IT departments, addressing data and file processing needs, bug fixes, enhancement requests, and escalations for both Curves and Jenny Craig programs. Oversaw the management of physical files and facilitated the digitization of records for easy updating and retrieval by authorized team members.

 Managed Call Center productivity in real time and reviewed prior day's activity reports with Manager daily, utilizing computer and telephone systems. Partnered cross-functionally with the IT Department to research and resolve all escalated incidents. Provided employees with job-relevant learning, developmental experiences, and feedback to enhance their individual performance and knowledge of enterprise applications and the Curves/Jenny Craig technical environment. Monitored staffing levels, provided input to management on staffing requirements, and assisted in recruiting, interviewing applicants, and scheduling employees. Facilitated new hire application training to support the team and mentor new team members. Traveled nationally to install proprietary software at franchise locations and trained clubs on new software. Participated in special projects and software upgrades for quality assurance and employment policy enhancement. Collaborated with cross-functional teams to streamline processes and improve operational efficiency. Analyzed call center data and performance metrics to identify trends and opportunities for process optimization and cost reduction initiatives.

 Conducted interviews to gather insights on business processes and user requirements from key business users. Analyzed key business aspects, evaluating factors driving results and summarizing findings into concise presentations. Utilized problem-solving skills to analyze and resolve issues impacting business operations and goal achievement. Improved business direction by prioritizing customers and implementing changes based on collected feedback. Managed Quarterly Builds, overseeing Bug Fixes and Projects/Enhancements for corporate/user software. Achieved a 30% increase in automated sales by developing a data-driven strategy for competitive store placement. Gathered, analyzed, and documented functional or business requirements for effective project execution. Enhanced systems by studying current practices and designing modifications for improved efficiency. Successfully implemented a Coupon system on proprietary software, resulting in a 10% increase in inventory sales. Organized and conducted weekly meetings addressing user software issues, ensuring effective communication and problem resolution. Collaborated with cross-functional teams to streamline processes and improve operational efficiency. Utilized data analytics to drive informed decision-making, contributing to strategic planning for business growth.

 Achieved company improvement methods and reduced customer support workload by 5% as well as testing efficiency by 51%. Created/Documented/Executed Test Plans/Cases as they related to Feature Functionality Implementation Proposed development and testing improvements to positively impact usability, function and performance. Manual QA Testing (black/grey box testing) as well as regression testing and smoke testing. Testing Database Backed Web Applications Software / Web-Based Testing / QA/UAT/Pre-prod Testing/Regression Testing SQL Scripting / Joins / Querying / Statements. Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches. Participated in design reviews with product management to understand new enhancements.