Omar E Trejo Email & Phone Number

Dallas, Tx, Us

Carmel, In, Us

 Conducting research, compiling data, analyzing information, and generating reports on group adequacies at both the client and global levels. Developing and updating weekly reports, including client-specific reports that capture campaign details, recruitment activity, and evaluate campaign effectiveness. Managing the loading, assignment, and transfer of records/work lists for campaigns based on management directives. Utilizing various analytical tools such as Geo Access reports, Match reports, and Fee Schedule comparisons to perform pre/post campaign analyses. Collaborating with IT and management to troubleshoot and enhance recruitment database performance, ensuring operational efficiency. Generating Ad hoc Reports as requested by management, providing timely insights for decision-making processes. Developing training materials and conducting training sessions for new hires and staff, facilitating the implementation of new team processes in alignment with leadership directives. Reporting issues/roadblocks and providing progress updates to department leadership, ensuring transparency and accountability in project management.Assists in department administrative tasks as assigned.

Carlsbad, Ca, Us

 Managed the Jenny Craig initiative across 100 Walgreens locations, serving as Project Manager. Handled files for Wellness/Programs, ensuring compliance with HIPAA standards, with revenue exceeding $20MM annually. Assisted in the recruitment and training of potential new staff and team members. Created marketing content for local and corporate programs, resulting in a 5% increase in active members during the first quarter. Acted as a liaison between the business operations and IT departments, addressing data and file processing needs, bug fixes, enhancement requests, and escalations for both Curves and Jenny Craig programs. Oversaw the management of physical files and facilitated the digitization of records for easy updating and retrieval by authorized team members.

 Managed Call Center productivity in real time and reviewed prior day's activity reports with Manager daily, utilizing computer and telephone systems. Partnered cross-functionally with the IT Department to research and resolve all escalated incidents. Provided employees with job-relevant learning, developmental experiences, and feedback to enhance their individual performance and knowledge of enterprise applications and the Curves/Jenny Craig technical environment. Monitored staffing levels, provided input to management on staffing requirements, and assisted in recruiting, interviewing applicants, and scheduling employees. Facilitated new hire application training to support the team and mentor new team members. Traveled nationally to install proprietary software at franchise locations and trained clubs on new software. Participated in special projects and software upgrades for quality assurance and employment policy enhancement. Collaborated with cross-functional teams to streamline processes and improve operational efficiency. Analyzed call center data and performance metrics to identify trends and opportunities for process optimization and cost reduction initiatives.

 Conducted interviews to gather insights on business processes and user requirements from key business users. Analyzed key business aspects, evaluating factors driving results and summarizing findings into concise presentations. Utilized problem-solving skills to analyze and resolve issues impacting business operations and goal achievement. Improved business direction by prioritizing customers and implementing changes based on collected feedback. Managed Quarterly Builds, overseeing Bug Fixes and Projects/Enhancements for corporate/user software. Achieved a 30% increase in automated sales by developing a data-driven strategy for competitive store placement. Gathered, analyzed, and documented functional or business requirements for effective project execution. Enhanced systems by studying current practices and designing modifications for improved efficiency. Successfully implemented a Coupon system on proprietary software, resulting in a 10% increase in inventory sales. Organized and conducted weekly meetings addressing user software issues, ensuring effective communication and problem resolution. Collaborated with cross-functional teams to streamline processes and improve operational efficiency. Utilized data analytics to drive informed decision-making, contributing to strategic planning for business growth.

Waco, Texas, Us

 Achieved company improvement methods and reduced customer support workload by 5% as well as testing efficiency by 51%. Created/Documented/Executed Test Plans/Cases as they related to Feature Functionality Implementation Proposed development and testing improvements to positively impact usability, function and performance. Manual QA Testing (black/grey box testing) as well as regression testing and smoke testing. Testing Database Backed Web Applications Software / Web-Based Testing / QA/UAT/Pre-prod Testing/Regression Testing SQL Scripting / Joins / Querying / Statements. Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches. Participated in design reviews with product management to understand new enhancements.

Waco, Texas, Us

Associate'S Degree, Business Administration And Management, General

Associate Of Arts And Sciences (A.A.S.), Show Production

Certification, Computer Programming, Specific Applications