Omar Eissa Email & Phone Number

Fredericton, NB, CA

Canada

• Overseeing end-to-end service delivery processes to meet or exceed service levels and performance metrics.
• Leading client relationship management activities.
• Continuously improving service delivery processes for enhanced efficiency and customer satisfaction.
• Ensuring understanding and adherence to service contracts and SLAs.
• Managing financial aspects, identifying, and mitigating risks, and providing leadership to service delivery teams.
• Cultivating a culture of… Show more

New Brunswick, Canada

IoT projects lead (For City of Fredericton), Pool Watch was the main project to design/build/operate a prototype, features required were mainly monitoring public swimming pools water quality, provide city pools management with all required pool water status remotely to allow them to immediately take the right decision. Worked with the City of Fredericton.

Fredericton, New Brunswick, Canada

At the Applied Research & Innovation department, we work on applying the latest IT technologies in real projects to show the live application of of the technology on real life projects.

Saudi Arabia

• Led onsite customer services support team for NSW (NOKIA Software - Provisioning) FlowOne (was known as Instant Link) provisioning application (capacity of +20 million customers).
• Handled & supported L2/L3 technical issues, and sometimes L1 as well.
• Designed & implemented technical systems reports (Oracle Database queries/SQL).
• Designed & reviewed HLDs for system modules and supervised the implementations.
• Designed & implemented onsite customer service process for STC… Show more
• Designed & implemented onsite customer service process for STC 24/7 Support/Operations teams.

Middle East

Riyadh, Saudi Arabia

• Leaded customer service support team for FlowOne provisioning application (capacity of +20 million customers).
• Designed & implemented systems reports (Database queries/SQL).
• Analyzed & facilitated communications with different issue-related departments.
• Assisted operations & development teams with debugging application issues.
• Designed & implemented customer service process for STC 24/7 Support/Operations teams.
• Managed MVP projects team.

Riyadh, Saudi Arabia

As the head of the onsite customer services team for the Data Charging Platform (DCP), I spearheaded the team's growth, training, and development to ensure top-tier customer support. My technical expertise allowed me to create comprehensive manuals for handling technical issues at STC and Zain operations centers, facilitating seamless operations. I have a.

Riyadh, Saudi Arabia

Now I'm working for Volubill as Teleco Consultant in the Mobile Broadband service department, MDC (Mobile Data Charging).The position is located in Saudi Arabia STC.

Masqaţ, Oman

-IT Mediation & Provisioning section.. -WiMAX Fixed line Mediation,Provisioning and Interconnection consultation services.

Egypt & Gulf

-STC Interconnect Implementation-STC Interconnect Support/Operations-Nawras Omar Mediation & Provisioning

Riyadh, Saudi Arabia

IT section, implementing the International Interconnect system (ITU INTEK V7.1)ITU INTEK V7.1 Implementation & design.I've been there in STC twiceFirst:For Implementing ITU.Second:For Launching the settlement module (IBS/OBS/SSM) Gneral:Billing Interconnect System

Egypt

Pre-Launch teamBilling Provisioning Support team.Billing System Analyst

Cairo, Egypt

IBS - Integrated Billing System CC - Cycle Control team

Master Of Business Administration (M.B.A.), Business Administration And Management, General

It covers the below courses: MKT 501 - Marketing Management ACC 505 - Accounting Skills MGT 535 - Organizational Behavior and Leadership.

Unix Platform Specialist, Computer Software Engineering

Bcs, Computer Scince