As part of the social-media team at carina, my tasks included… -Managing the day to day activities of the team.-motivating the team to achieve organizational goals.-set the kpi`s.-developing and implementing a timeline to achieve the kpi`s- delegate tasks to team members.-discuss company vision to improve the team performance.-conducting training of team member to maximize their potential also to improve their skills.-empowering team member with skills to improve their confidence, product knowledge and communication skills.- conducting monthly performance review and discussing about it to avoid any mistakes and improve our performance.-creating a pleasant working environment that inspires the team

I handled customers’ calls and inquiries concerning billing & package details and managed to solve any technical problems or redirecting them to the department related to their inquiries

I was in charge of supporting and training floor teams and teams with low performance

I handled inquiries from customers concerning sales of (prepaid & postpaid) lines, mobile-phones, USB modems and corporate lines

I handled calls from customers to help them activate their new lines and answer all their other inquiries or redirecting them to the department related to their inquiries I was awarded “Agent of the Month” in Etisal